Iterations Officer at 2U

Summary of Job:

Iterations Officers are responsible for supporting the ongoing maintenance of the existing short course portfolio from presentation to presentation. This is done through the implementation of iterative review changes and updates that ensure ongoing relevance, up-to-date content, pedagogical soundness, and accuracy. Iterations Officers are responsible for documenting, consolidating and implementing ongoing changes to course presentations on the Online Campus (Moodle) based on feedback from external stakeholders (faculty, tutors and students), and internal presentation teams. They participate in and action urgent updates raised through the course queries process, and smaller tweaks/”hot fixes” arising out of the Quality Forum, as well as larger maintenance project work through reviews and evaluations. Success in this role is defined by one's ability to problem-solve, while balancing academic, technological, and human concerns against tight delivery timelines.

Key Role and Responsibilities: 

• Implement scheduled updates to course content (Evaluations, P1 reviews, time-sensitive reviews) by consulting with subject matter experts and/or the Head Tutor/Learning Facilitator to gather the necessary information and confirm the accuracy of the content changes.
• Manage, implement and resolve course queries (within 24 hours) and ad hoc changes through liaising directly with the production and presentation functions within the business, Head Tutors/Learning Facilitators and faculty as required.

Education and Experience:

• University Degree required.
• Strong English language skills and experience in proofreading.
• Moodle or Learner Management System platform experience beneficial (entry- to mid-level).
• Computer literacy, including competence in using word processing and internet browsing applications, and email and online task management.
• Strong lateral thinking skills and problem-solving abilities.
• Good work ethic and time management skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team.
• Accuracy and attention to detail is essential.
• Passion and a 'can-do' attitude.
• Ability to prioritise effectively under pressure.

 Working Conditions:

• Iterations Officer is a new function in the Learning Design team that combines Learning Design and Learning Technology expertise. You will need to be proactive in refining processes and systems, and manage ambiguity well. 
• 2U is a fast-paced, high-pressured environment and you will be expected to keep up (while getting the necessary level of support). You are expected to be proactive, self-directing and to speak up when you need additional support.
• Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in production teams.
• We don’t micromanage. So, you have to diagnose problems and brainstorm solutions without any prompts and manage up appropriately.
• Things change all the time. 2U is a very dynamic environment which means that you will need the ability to adapt to change quickly. 
• Feedback forms part of the daily rhythms in the company and you will need to be receptive to providing and receiving continuous feedback.

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Why It’s Great to Work at 2U

2U Cape Town offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.

Benefits

2U Cape Town offers a comprehensive benefits package:

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organizations

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.