Jnr Warranty Clerk - Rola Omoda Jaecoo Somerset West at Rola Motor Group

Job Advert Summary    

• We are looking for a detail-oriented Warranty Clerk to join our team at Rola Omoda Jaecoo Somerset West. This position focuses on managing warranty claims and providing general administrative support within the service department. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-focused mindset.

The ideal candidate will have previous experience in the automotive industry, with a strong understanding of vehicle maintenance and repair procedures.

• You should possess excellent communication skills and be able to work effectively in a fast-paced environment.
• Additionally, you should have a positive attitude, be detail-oriented, and have a passion for delivering outstanding customer service.
• If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Minimum Requirements    

• Matric / Grade 12 or equivalent
• 3 Years previous experience in the automotive industry warranty policies and procedures will be advantageous.
• Computer literacy with strong data entry and reporting skills.
• Proficient in computer applications - (EVOLVE software system preferred).  
• Strong mathematical and analytical skills with attention to detail.
• Customer-focused with strong relationship-building abilities to interact with various departments, suppliers, and customers.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Strong organizational skills and problem-solving abilities.
• Proficient in Afrikaans & English
• Clear criminal record

Duties and Responsibilities    

• Research and prepare warranty documentation for service work.
• Review, process, and administer warranty claims in line with manufacturer requirements.
• Assist customers with warranty services and documentation.
• Monitor and respond to customer inquiries regarding warranty issues.
• Maintain up-to-date knowledge of warranty programs through training.
• Ensure compliance with warranty specifications and maintain accurate records.
• Track defective products and manage batch withdrawals if required.
• Coordinate with accounts to settle warranty claims.
• Perform general administrative tasks within the service department.

Deadline:1st March,2026