Junior Administrator: HAM at BCX

Core Description

• Support the administration of the End-to-End IT Asset life-cycle management of customers. 

Key Deliverables / Primary Functions

• Continuous updates to the status of the Hardware Assets as changes are affected 
• Assist with the population & maintenance of the Hardware database 
• Assist in internal Hardware Database verification exercises and action on exceptions 
• Assist in audit exercises to confirm asset database accuracy 
• Deliver against the Customer Specific Asset Management Processes and Procedures 
• Manage the in-scope Hardware assets in the customer environment 
• Manage IT Asset Calls logged requiring updates of the Hardware Asset Register 
• Action on Exception reporting and ensure corrective updates to the Hardware Asset database 
• Provide daily/weekly/monthly reports as defined to the ITAM manager 
• Action on escalations and provide prompt feedback 
• Ensure data accuracy and integrity within the Asset database 
• Perform specific IMACDE activities ensuring data accuracy and integrity 
• Action on calls assigned and update the ITSM system 
• Attend to escalations and ensure all calls assigned are attended to 
• Perform data quality updates to ensure data integrity 
• Manage customer expectations through continuous feedback on the call status 
• Perform Periodic Stores audits and identify/correct any discrepancies 
• Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to 

Core Functional Skills & Capabilities

• Following instructions & procedures
• Reporting
• Teamwork

Core Behavioural Competencies

• Analysing
• Culture Match
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Job Match
• Planning & Organising

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience in ITAM

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable