Junior Client Service Agent-4 at WesBank

Job Description

• To ensure client retention by providing after-sales service in an inbound contact centre environment, in compliance with strict regulations
• Hello Future Junior Client Service Agent  
• Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in WesBank - Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• "Please note that the successful candidate will be contracted via one of our trusted third-party agencies as this is a Temp Role"

Are you someone who can:

• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Uses technical know-how to identify, solve and escalate problems
• Handles the after-sales process for multiple channels and brands to ensure client retention
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Provides exceptional customer service when interacting with internal and external customers
• Delivers customer service through adherence to quality service standards

You will be an ideal candidate if you have:

• At least one year experience in call centre
• Matric and higher qualifications.
• A variety of languages and cultures, especially Tswana, Tsonga, and Afrikaans

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are: 

• Digitally Dexterous