Junior Copilot & Automation Assistant at Profile Personnel

Job Description

• This is an excellent opportunity for a junior or entry-level candidate with strong Microsoft 365 skills who is eager to grow within the digital transformation and automation space.
• The successful candidate will support Microsoft 365 Copilot agents, assist with workflow automation, maintain supporting content and documentation, and provide first-line user support to improve operational efficiency across the business.

Key Responsibilities

• Support the configuration, testing, and maintenance of Microsoft 365 Copilot agents
• Assist with Power Automate workflows, including notifications, reminders, and approval processes
• Maintain SharePoint lists and approved content used by automations and AI tools
• Perform testing, troubleshooting, and documentation of processes and workflows
• Provide first-line support to users and assist with adoption of digital tools
• Ensure compliance with data governance policies and POPIA requirements
• Escalate complex technical or compliance-related issues when required

Role Scope

• Junior, non-developer support role
• Works within documented processes, procedures, and guidelines
• No independent system architecture or high-risk system changes
• Provides operational and administrative support to AI and automation initiatives

Minimum Requirements

• Strong working knowledge of Microsoft 365
• Comfortable using SharePoint, Microsoft Teams, and Outlook
• Strong attention to detail and willingness to learn
• Good organisational and communication skills
• Ability to follow structured processes and documentation

Advantageous Experience

• Exposure to Power Automate or Power Apps
• Exposure to AI tools, automation platforms, or digital workflow systems
• Previous administrative or systems support experience

Key Competencies

• Strong problem-solving ability
• Detail-oriented and process-driven
• Good communication and interpersonal skills
• Proactive and eager to learn
• Ability to work well within a team environment
• Strong sense of accountability and confidentiality