Junior Helpdesk Support at RPO Recruitment

Responsibilities:

• Provide first-line technical support for hardware, software, and network issues.
• Manage the service desk, ensuring efficient ticket logging and resolution.
• Assist with software installations, updates, and troubleshooting.
• Maintain IT documentation and escalate unresolved issues as needed.
• Provide basic IT training and ensure compliance with security policies.

Requirements:

• 1 – 2 years of IT helpdesk or technical support experience.
• Proven experience in first-line IT support and service desk management.
• A+ Certification and Matric qualification required.
• Strong troubleshooting and communication skills.
• Ability to multitask and work under pressure.
• Financial services experience is a plus but not mandatory.