Junior Internal Systems Specialist at PaySpace

Job Purpose

The Junior Internal Systems Specialist will support our core business functions by deploying applications that enable colleagues to work more efficiently and deliver the highest levels of service to customers. This role is responsible for managing the design and implementation of technology infrastructure and software within PaySpace, developing, and enhancing both customer and internal-facing applications within PaySpace, and providing technology tools that help create an operational efficient competitive advantage to drive strategic business growth. This role will be responsible for defining our internal technology objectives, assessing solution options, and devising solutions that help us meet operational requirements.

Duties and Responsibilities

• Document all details and concerns obtained from stakeholders during the requirement gathering process and ensure agreement to the solution requirements and priorities.
• Engage with the business and users to understand the requirements
• Prepare the requirements specifications, prioritize, and obtain feedback and approval
• Review current processes, identify problem areas, and control weaknesses and gaps.
• Identify areas of improvement or opportunities in existing business processes and applications.
• Identify and implement continuous improvements and efficiencies
• Work with the business in the solution design process
• Understand the challenges and problems in the specific area of the business and work with the business to ensure the solution is workable
• Research best practice options and develop solution options for the business
• Prepare and deliver recommendations and alternatives that address identified issues and potential trouble areas
• Translate business needs into workable solutions and develop the system specifications required to address such needs
• Plan, build, and implement new standard and custom business IT systems ensuring that all documentation for current and new solutions is updated.

Testing and delivery

• Provide input and support into testing the systems
• Facilitate user acceptance testing
• Provide feedback on whether the developed solution meets the defined business requirements.
• Assist in resolving any post-implementation issues.
• Assist in the identification of risks and issues and ensure mitigation measures are put in place.
• Review any changes to project scope and provide regular reports and updates to business
• Validates remedial actions and ensure compliance with information security policy and regulatory requirements

Upgrades and Changes

• Responsible for monitoring and planning upgrades of relevant software applications
• Respond to change requests logged by the business and investigate possible solutions

User Support and Training

• Ensure training material is developed for any new applications, changes, or updates
• Ensure all new users are trained and understand the system and are using the system optimally
• Drive any change management processes required once the solution is at the implementation stage
• Troubleshooting and error handling with end users

Skills required

• Sound knowledge of CRM/ERP/Integration systems
• Experienced in SQL queries and integration with APIs
• Experienced in Data Analytics and using BI tools such as Power BI
• 2-3 years experience in implementing ERP systems for medium to large enterprise.
• Knowledge of Zoho One cloud application and the Deluge programming language will be beneficial
• Experience with programming languages such as JavaScript will be beneficial
• Experienced vendor engagement, both from a new business and a managed service point of view
• Experience in managing infrastructure and operations
• Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management
• Expert knowledge of current and emerging technologies, technology directions, and strategic application to business needs
• Basic knowledge of business operations and processes
• Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others

Qualifications and Years of experience:

Minimum Qualifications:

• B.Sc. , BCom or related I.T degree

Experience:

• 3 years post qualification, first-hand experience in an IT operational environment