Junior IT Assistant (IT 11) at Werkie

Key Responsibilities

IT Support & Troubleshooting:

• Manage and respond to IT support tickets, assisting end-users with hardware, software, and network issues.
• Diagnose and resolve hardware problems, including replacing components such as RAM, hard drives, and power supplies.
• Perform routine maintenance on desktops, laptops, and peripheral devices to ensure optimal performance.
• Assist with software deployment, system updates, and remote support for end-users.

System Administration:

• Set up, configure, and maintain workstations, laptops, printers, IP phones, and PBX systems.
• Administer Microsoft 365, including user account management, email configuration, security policies, and compliance monitoring.
• Troubleshoot Microsoft 365 applications such as Exchange Online, SharePoint, OneDrive, and Teams.
• Maintain IT documentation, asset inventory, and ensure compliance with IT policies.

Networking & Connectivity:

• Perform basic network troubleshooting (DNS, DHCP, VPN, IP addressing, etc.) and escalate issues when needed.
• Support network connectivity, including Wi-Fi troubleshooting and access point maintenance.
• Assist in configuring and maintaining network devices such as routers and switches.
• Monitor network performance, identify potential issues, and escalate advanced problems when required.

Cybersecurity & Compliance:

• Implement and maintain IT security best practices, including password policies, access controls, and endpoint security.
• Monitor systems for security vulnerabilities, assist in deploying patches and updates, and enforce security protocols such as MFA (Multi-Factor Authentication).
• Educate users on cybersecurity awareness and enforce IT security policies.

General IT Support & Innovation:

• Work independently and collaboratively in a fast-paced environment.
• Think creatively to develop new and improved IT solutions.
• Adapt to changing priorities while efficiently handling multiple tasks.
• Stay updated with emerging IT trends and technologies to enhance company IT infrastructure.

Minimum Requirements

• 1-2 years of experience in an IT support role.
• Matric (Grade 12) or equivalent qualification.
• Experience with Microsoft Office 365 administration.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing, VPN, etc.).
• Understanding of hardware components and troubleshooting.

Skills and Attributes

• Strong problem-solving and troubleshooting abilities.
• Excellent planning, organization, and time management skills.
• Strong understanding of Microsoft 365 and Windows operating systems.
• Ability to read and interpret technical manuals and documentation.
• Proficiency with hand tools, power tools, and diagnostic equipment for hardware repairs.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Highly motivated, proactive, and eager to learn.
• Strong work ethic with persistence and dedication.
• Exceptional attention to detail and accuracy.