Business Analyst and Systems Engineer at Hire Resolve

Job Description

• A company that specializes in comprehensive medical-legal administration, personal injury assessments, and accredited Occupational Health and Safety (OHS) training, is seeking a Business Analyst & Systems Engineer who will drive the design and optimization of automated systems across the the company's ecosystem. Utilizing Zoho, Python, and API integrations, you will enhance operational efficiency and data scalability.

Responsibilities: 

• Custom Builds: Design and maintain workflows within Zoho CRM and Creator using Deluge.
• Scripting: Develop Python scripts for document processing, data extraction, and validation.
• Logic Design: Configure Blueprints and automation logic to streamline operations.
• QA: Test, debug, and document all automation scripts and technical processes.
• API Management: Integrate Zoho with third-party platforms via REST APIs (JSON/OAuth2).
• Data Integrity: Manage data synchronization across Zoho, WorkDrive, SharePoint, and analytics tools.
• Dashboards: Build interactive reports in Zoho Analytics and Power BI to visualize KPIs.
• Advanced Querying: Utilize Query Tables to aggregate data and perform complex calculations.
• Automation: Automate recurring reports to provide management with timely, accurate insights.
• Needs Analysis: Collaborate with business units to identify and automate manual workflows.
• Documentation: Maintain clear technical logic, workflow diagrams, and change logs.
• Technical Support: Resolve user queries regarding system data and automation.

Minimum Requirements:

• Education: Degree/Diploma in Information Systems, Computer Science, or Data Analytics.
• Technical Skills: Proficiency in Zoho (Deluge), Python, or JavaScript.
• Core Knowledge: Solid understanding of RESTful APIs, JSON, and data validation principles.
• Mindset: Strong analytical problem-solver with a passion for emerging automation tech.
• Flexibility: Willingness to adapt to international working hours for global operations.