Junior Operations and Technical Specialist at BETSoftware

Skill Set

• Experience with Linux and Oracle development, this will be a requirement for team members who will be based in Race Coast. 
• Basic understanding of system monitoring, QA methodologies, and software development life cycle (SDLC). 
• Understanding of Development and Operations principles (automation, CI/CD, monitoring, collaboration) (Advantageous).
• Familiarity with AIOps concepts and observability tools (Dynatrace, Grafana, Elastic, Prometheus) preferred (Advantageous).
• Strong analytical, documentation, and reporting skills with keen attention to detail.
• Keen interest in learning technical concepts.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple responsibilities and thrive in a fast-paced, regulated gambling/software environment.
• Ability to be flexible and capable of adapting and offering support across various departments and product teams.

Responsibilities

Operations & Monitoring (Development & Operations / AIOps)

• Monitor system and application performance using observability tools (e.g., Dynatrace, Grafana, Elastic, Prometheus).
• Support automated deployments, continuous monitoring, and operational workflows.
• Apply AIOps techniques (ML-driven alerting, anomaly detection) to enhance reliability and reduce false positives.
• Participate in proactive health checks and contribute to incident prevention.

Quality Assurance (QA)

• Perform functional, regression, and integration testing of software applications.
• Validate deployments in CI/CD pipelines, ensuring releases meet quality and compliance standards.
• Document and track defects, collaborating with development and product teams on resolution.

Requirements & Functional Analysis

• Gather, document, and validate functional and operational requirements from stakeholders.
• Assist in analyzing business and technical processes to identify efficiency and automation opportunities.
• Support documentation of workflows, requirements, and operational playbooks.

Project & Process Support

• Assist in coordinating small projects and operational initiatives within Agile/Development & Operations frameworks.
• Contribute to process reviews, recommending improvements to optimize delivery.
• Support alignment of operational activities with business and product objectives.

Service Delivery & Stakeholder Engagement

• Act as a point of contact for stakeholders, ensuring smooth collaboration across teams.
• Support service delivery management by tracking tasks, follow-ups, and resolutions.
• Build product knowledge to act as a subject matter contact for internal queries.

Incident Management

• Assist in incident detection, triage, escalation, and communication.
• Contribute to root cause analysis and post-incident reviews.
• Document incident timelines, lessons learned, and recommendations for prevention.

Reporting & Documentation Support

• Assist with generating system performance and incident reports under guidance.
• Maintain accurate and up-to-date documentation of monitoring tools, procedures, and knowledge bases.
• Support compliance by developing strong reporting and record-keeping practices.

Qualifications

• Associate’s degree or Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience).

Apply Before 11/21/2025