Junior Support Analyst - DBN at BETSoftware

You Bring:

• Matric certificate.
• Basic computer proficiency.
• Attention to detail.
• Effective communication skills.
• Ability to work independently and collaboratively.

What You’ll Do:

User Experience Evaluation:

• Assess the website or application’s design, layout, and functionality for user-friendliness.
• Ensure intuitive navigation, responsiveness across devices, and a seamless experience.
• Identify areas of difficulty and recommend improvements to enhance efficiency, accessibility, and user satisfaction.

Functionality Testing:

• Ensure key features work correctly across devices and browsers, checking for compatibility, responsive design, and proper display on various screen sizes.
• Verify that all features are bug-free and provide a seamless user experience.

Performance Monitoring:

• Evaluate key metrics such as load times and server response across devices and networks.
• Identify bottlenecks and provide optimisation recommendations to enhance speed and user experience.

Feature Enhancement Identification:

• Analyse user feedback and functionality to find areas for new features or enhancements that boost engagement, streamline processes, and align with business goals.

Content & UI Review:

• Review the website or application to maintain uniformity in visual elements, layout, and content presentation across all pages. This ensures a cohesive user experience, reinforces brand identity, and enhances accessibility across devices and screen sizes.

Cross-Browser & Device Testing:

• Test the website or application across multiple browsers, operating systems, and screen sizes to ensure compatibility, responsive design, and consistent functionality.