Jupidex: Parts Telesales Specialist at Plennegy Group

RESPONSIBILITIES:

Sales & Customer Service:

• Make outbound calls to existing and potential customers to promote and sell parts and related services.
• Respond promptly to incoming parts sales inquiries via phone, email, or messaging platforms.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Accurately identify customer requirements and recommend appropriate parts based on product knowledge and system information.
• Inform customers of promotions, discounts, and value-added services.
• Provide professional advice and support regarding parts installation, maintenance, and compatibility.

Order Management:

• Prepare accurate quotations and follow up on open quotes to close sales.
• Capture sales orders promptly and accurately into the system (e.g., ERP or CRM software).
• Coordinate with warehouse and logistics teams to confirm stock availability and delivery timelines.
• Track orders and communicate status updates to customers.

Database & CRM Management:

• Maintain up-to-date customer records in the CRM system.
• Record all call interactions, sales activities, and follow-up tasks.
• Analyse customer buying patterns to identify upsell or cross-sell opportunities.

Product & Market Knowledge:

• Stay informed about the full range of available parts and updates from suppliers.
• Understand competitor offerings and market pricing to better position products.
• Attend training sessions and product briefings to stay current with new parts and systems.

Sales Reporting:

• Achieve and exceed assigned sales targets and KPIs.
• Generate weekly and monthly sales performance reports.
• Identify trends and report customer feedback to the sales and procurement teams.

REQUIREMENTS:

Education

• Min: Post-Matric Certificate
• Ideal: Diploma in agriculture/business/marketing or a related field

Experience

• High level of product application knowledge - 3-5 years’ experience