Jupidex: Technical Support Representative at Plennegy Group

RESPONSIBILITIES:

Technical support to dealers

• Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
• Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
• Support warranty claims by verifying product concerns and ensuring compliance with company policies.
• Maintain strong relationships with dealers through regular follow-ups and proactive support.

Spare parts marketing

• Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
• Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
• Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
• Collaborate with the sales team to align parts promotions with overall product sales objectives.

Training to Dealer and Jupidex personnel

• Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
• Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
• Measure training effectiveness through assessments, feedback, and follow-up support.
• Continuously update training content to reflect the latest technical developments and product innovations.

Product demonstrations and farmers days

• Represent Jupidex at farmer days, product demonstrations, and industry events.
• Prepare machines and materials to effectively showcase product features and benefits.
• Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
• Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.

Commissioning new machines.

• Support dealers during commissioning to build their capacity & strengthen customer confidence.
• Address customer concerns promptly and complete accurate handover documentation.
• Oversee installation, setup, and testing to ensure machines perform optimally before handover.
• Provide training to dealers and customers on correct operation, maintenance and safety.

Job Requirements
REQUIREMENTS:

Qualification:

• Min: Post-Matric Certificate/Diploma
• Ideal: Degree in agriculture/business/marketing or a related field

Experience:

• High level of product application knowledge: 3-5 years’ experience

Other:

• Driver’s License,
• Passport
• Occupational Health & Safety
• On-the-job training, Computer Skills on Word & EXCEL
• Implements, agricultural application technology and precision farming