Key Account Administrator - Somerset West at Talented Recruitment Specialists

Duties and responsibilities: 

Quote and PO Processing:

Submitting quote requests to Sales Admin based on:

• POs received from SAP/Workflow system
• Floor plans/Drawings received from client or design company
• Ad hoc requests
• Major Project site lists
• Review and processing via the PT of all SAP/Workflow POs received
• Distribution of the PO’s to the relevant stakeholders/Project Tray
• Update of SharePoint BAU tracking sheet (PO received)
• Update Tracker & Opportunities
• Engaging with client on the phone and via email

Project Service Delivery:

Closely Monitoring and Control of service delivery as pertaining to project related activities:

• Risk management – tracking and mitigating risks
• Issue management – tracking and managing issues
• Review of all new sites and devices installed
• Escalation of non-compliance to relevant Manager or HOD
• Update of tracking tools
• Update of roll-out plans

External Reporting & Feedback:

Updating, interpretation and presentation of daily, weekly and monthly reports to Key Account Manager & Client stakeholders:

• Chairing of daily client stand-up meetings
• Incident management
• Preparation of weekly Project & Operations Report
• Preparation, review and analysis of Monthly Client Report
• Internal Reporting & Issue Resolution:
• Meeting with all internal stakeholders to ensure alignment of all stakeholders to achieve business growth and client objectives
• Weekly Project Meeting
• Weekly Helpdesk Meeting
• Weekly Procurement/Warehouse meeting
• Weekly Finance/Invoicing/PO catch up

Requirements:

• Matric
• 2 years’ experience in Client or Project Administration
• Driver’s License
• Computer skills - Word and Excel 
• Able to travel from time to time
• Good verbal and written communication skills
• IT, Project Management and installation knowledge and experience
• Attention to detail and quality of work
• The ability to perform duties unsupervised
• Personal organisation skills
• Good time management skills
• Able to use initiative