Key Account Manager (Cape Town) at CBRE Excellerate

What will you bring:

Inherent requirements for the position:

• A minimum of 10 years’ experience as regional or account lead.
• People manager with a proven track record of managing successful and profitable accounts/portfolios across manufacturing and commercial sectors, industries and countries in Africa is essential
• Minimum qualifications: Technical background or Bachelor’s degree/Diploma in engineering or related field
• Full understanding of commercial and financial business principles (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• Project management skills and experience
• Strong analytical and problem-solving skills
• Must be able to manage operations remotely

Additional demonstrable requirements:
Skills:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Working knowledge of contract management – SLA’s/KPI’s and compliance
• Strong computer literacy
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets
• Asset lifecycle management

Knowledge:

• Knowledge of Integrated Facilities Management Services (IFM)
• Manufacturing acumen a must
• Knowledge of industry best practices and regulatory requirements
• Workable technical knowledge
• Project management principles
• Sales and growth targets
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge

What will you be doing
Full operational responsibility of below service lines:

Commercial and Contractual Accountability:

• Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of contractual drivers across portfolio.

Sales Growth:

• Partner with clients to ensure organic growth across portfolio.

Sourcing and Supplier Management:

• Ensure effective supplier management and sourcing support.

Project management:

• Prepare and support site team with 3-year plans & assist site managers with tender plans and transitions.

Governance:

• Attend local governance calls (factories on a monthly basis and offices on a quarterly basis).
• Participate in TCO/finance review calls for each site (monthly).
• Conduct monthly touchpoint calls for Tier 3 offices.
• Attend and convey topics in weekly internal control calls to site managers.
• Hold weekly one-on-one calls with site managers.
• Be present at bi-weekly/monthly forums, including EHS Forum, Hard Services, and Site Sustainability.

Decision making authority:

• IFM Operational Decision maker
• Commercial Approvals and Cost allocation
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

EHS culture:

• Ensure all accounts are fully compliant and drives the correct EHS behaviors.

Client engagement:

• Ensure regular meetings and be a trusted partner and escalation point.

People leadership:

• Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)

Internal stakeholders:

• Ensure smooth working relationship with all internal stakeholders.
• Be part of working groups for various business development requirements
• Developing and presenting of business cases
• Coordinate and conduct regular project follow up meetings with PMO team and client
• Review alliance plans and train site managers
• Track and support the account team for programs in the alliance plan.
• Create and track employee performance goals & KPI’s
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives'

Competencies:

• Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
• Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
• Ability to chair a disciplinary enquiry

Interface / relationships with:

• Executive Leadership, CBX & CBRE Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

External Parties (Clients, Enterprise Teams):

• Client Structures
• Enterprise Teams
• Suppliers