Key Account Manager at Exxaro Resources

Job Advert Summary    
PURPOSE:  

• To maintain the balance between Supply and Demand for the market.  
• To develop a strong relationship with customers.  
• To manage the supply to the customer effectively and efficiently.

Minimum Requirements    
QUALIFICATIONS:
 B Degree (Relevant) (Essential/Minimum)
 Management Development Programme (Recommended/Desirable)

EXPERIENCE:

• Name Proficiency Importance Involvement
• Commodity marketing, procurement relevant within a heavy industry; mining or production environment with recommended experience in International commodity trading within a commercial or business environment 6-8 years Essential/Minimum Operational

REQUIREMENTS:

•  Psychometric Assessment (Essential/Minimum) (To be conducted by Exxaro)
•  Certificate of Fitness (Essential/Minimum) (To be conducted by Exxaro)

Duties & Responsibilities    
The incumbent will inter alia be responsible for the following:

Business and Product Advisory Services

•  Provide supply, demand, price trend information; monitor global economic conditions and the impact on commodity markets as inputs to market overview reports
•  Provide marketing input to the Marketing Manager for designated accounts
•  Develop technical knowledge of product characteristics, use and performance in relation to existing and new technologies
•  Implement product strategies based on coal properties and customer requirements
•  Accesses available market intelligence to improve service delivery to customer
•  Manage product quality deviations and develop solutions together with Customer
•  Assist with new business acquisition and business development

Customer, Stakeholder and Client Relationship Management

•  Manage customer relationships actively and effectively
•  Ensure retention and develop value propositions for customers
•  Prepare and discuss sales agreements with customers
•  Liaise with customers to ensure timeous and accurate processing of tenders, quotations, orders and credit applications
•  Interface with assigned customers

Financial Performance

•  Provide input into the annual sales plan (Operational and Sales volume/Income)
•  Compile the sales variance report to measure actual sales
•  Forecast sales volumes and prices for business plans, monthly forecasts and budget

Marketing

•  Ensure that Sales and Marketing plan requirements are met
•  Provide volume inputs and related data to enable accurate business forecasting and planning

Process Support

•  Manage Coal Sales Agreements
•  Provide input with regard to market development to match supply with market strategy for designated segments
•  Optimization of customer portfolio to match product availability
•  Focus on the European market segment

Safe and Healthy Work Environment

•  Maintain and ensure a healthy environment, safe operations practices, ensuring compliance with all applicable Safety Health and Environmental (SHE) policies and procedures in line with set standards
•  Encourage a culture that focuses on safety in all operations

Behavioural Alignment
Demonstrates the following:

•  Creativity, collaboration, sociable and awareness to the ecosystem
•  Stewardship, accountability, ability to develop trust, safety conscious and ethical
•  Ability to respond quickly to business needs/agility, flexibility, continuous learning, innovation and proven ability to experiment on creative business solutions
•  Ability to be inclusive, eagerness for multiple skills, embraces multiple cultures, accepts different approaches and be human-centric/empathetic
•  Results oriented, quality driven, excellence, entrepreneurial abilities, efficient and effective

The appointment will be made in accordance with Exxaro’s Employment Equity policy.
If you have not been contacted within 28 days of the closing date of this advertisement, please accept that your application was unsuccessful.