Key Account Manager at Fidelity Services Group

Overall purpose of the job:  

The main objective of the Key Account Manager is to manage a group of important consumers (Key Accounts) in order to achieve designated sales targets through the implementation of appropriate and unique strategies for these key accounts.

Duties & Responsibilities:

• Lead consumer’s account planning cycle and ensures client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business and create new customer relationships
• Need to generate business in the assigned accounts as well as attain new accounts for the business
• Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

 Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment