Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
Read more about this company
Claims Administrator Clerk - CSA
A position for a Claims Administrator exists at the Claims Department, reporting to the Claims Manager. The overall purpose of this position is to ensure contract retention whilst simultaneously mitigating the costs of vicarious claims action, to control reputational risk associated with vicarious liability claim action, to protect the general interests of the company. Contribute to all growth and profitability of the company by providing excellent service and maintaining relationships.
Qualifications, experience and other competencies required:
- Matric Certificate
- Computer literate in Microsoft Office.
- Excellent admin and interpersonal skills.
- Excellent communication skills.
- Should be deadline driven.
- 2 years motor vehicle accident/ liability claims experience would be an advantage.
Key areas of responsibility: (Not totally inclusive)
- The receiving of liability and motor vehicle claims matters and related files for best attention
- The review of file content to establish what is still required to process.
- Forward correspondence to branch requesting all required documents and information.
- Forward correspondence to clients/claimants requesting further documents and information through means of a discovery letter.
- Forward request to legal for contract information and/or copies of contract.
- Forward request to billing/ credit control for WTR Report and monies being withheld.
- Update ICBM claims management system
- Update date ICMB and GreenFleet claims management system accordingly to provide accurate claims data.
- Close files on ICBM and GreenFleet claims management systems.
- Overseeing the maintenance of the ICBM and GreenFleet claims systems.
- General Ad-hoc duties as per the claims department as and when required.
- Review and understand the individual claims (motor vehicle and liability) and make the necessary suggestions with regards to liability.
- Be attentive to deadlines with regards to finalization of claims.
- General office duties
Core Competencies:
- Pro-active and a team player
- Customer focus and good communicator
- Reliable and honest
- Assertive and Trustworthy
- Attention to detail.
- Ability to work under pressure and meet deadlines.
- Occasional overtime will be worked.
go to method of application »
Requirements:
- Must be between aged 18 to 35 years.
- Must have a qualification (From Matric – PHD).
- Must be a South African.
- Must have no criminal record.
- High attention to detail, accuracy, and efficiency in completing tasks.
- Good interpersonal skills.
- Ability to communicate effectively with all levels of stakeholder.
- Basic understanding in finance.
- Languages: Proficiency in English (Read, speak and write).
- Ability to Work under pressure.
- High attention to detail, accuracy, and efficiency in completing tasks
Responsibilities:
- Process accounts and incoming payments in compliance with financial policies and procedures.
- Perform daily financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
- Ensure that all payments are accounted for and properly posted.
- Verify discrepancies and resolve clients’ billing issues.
- Facilitate the payment of invoices due by sending bill reminders and contacting clients.
- Generate statements of accounts and reports detailing accounts receivable status.
- Maintain and file all relevant documents to ensure efficient retrieval.
- Collection of outstanding / overdue accounts
- Preparation of final invoices and statements of accounts
- Administration of monthly accounts payment process
- Resolution of members account enquiries
CORE COMPETENCIES
- Ability to maintain confidentiality and handle office matters with utmost professionalism.
- Attention to detail.
- Team player.
- Self-motivated & Independent operator.
- Delivery-orientated and deadline-driven
- Professional interpersonal communication (written and verbal).
go to method of application »
Requirements
- 3 – 5 years Mechanical experience in both petrol and diesel vehicles
- A good understanding of Workshop consumables and vehicle parts
- A thorough understanding of workshop environment
- Driver’s license and own transport essential
- Own tools is essential
- Have Auto Electrical experience
Skills and Personal Attributes
- Organizational skills / Planning and prioritizing
- Team Work: Must be able to work as part of a team. Must be able to work reliably and responsibly with internal and external colleagues
- Must be proactive and able to resolve problems quickly
- Must be able to handle difficult drivers with patience and understanding
- Must be hands on and a peoples person
- Excellent verbal and written communication skills
- Attention to detail
- Ability to work independently and under pressure
- Flexible and adaptable
- Responsible and accountable
- Must be proactive when it comes to cost saving must be cost saving orientated and ensure that the company is always getting the best deal when purchasing parts
- positive attitude essential
Key responsibilities:
- Services and repairs on all company Vehicles
- Standby duties/ after hours
- To do services on all Company Vehicles out of guarantee
- Top do all repairs/maintenance on Company Vehicles efficiently and promptly in conjunction with Transport Manager
- To advise Transport Manager / Technical Advisor (ordering Clerk) on all difficulties/ problems if repairs / maintenance cannot be done
- Report all major repairs required to the Transport Manager for approval
- To take all Vehicles for a “test drive” after repairs / maintenance have been done
- To do standby repairs / maintenance after hours and over weekends (designated mechanics only)
- To ensure that a list of spares and brake pads / linings used on breakdowns e handed to the Transport Admin Assistant WEEKLY (standby Mechanics)
go to method of application »
Key Performance Areas:
- Reviewing the outstanding Service reports on Greenfleet
- Rerouting of the fines
- Management of the licence renewals proactively
- Tracking the standing vehicles on a weekly basis and sending report to the General Manager
- Management of the warranty work
- Overseeing the driver training process
- Management of the fleet on the asset registers
- Analysing the fuel reports – Route VS consumption
- Managing the vehicle repairs and fuel budgets
- Reviewing of the vehicle tracking reports
- Reviewing of the weekly vehicle inspection reports
- Supporting finance department and the fleet manager
Qualifications, experience and other competencies
- Matric Certificate.
- Strong command of English
- Strong administrative and organizational skills, with the ability to work independently and professionally
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Own transport is essential
- Proficiency in Microsoft Word, Outlook, SAP as well as Excel
go to method of application »
The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
go to method of application »
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
go to method of application »
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
go to method of application »
Overall purpose of the job:
The main objective of the Key Account Manager is to manage a group of important consumers (Key Accounts) in order to achieve designated sales targets through the implementation of appropriate and unique strategies for these key accounts.
Duties & Responsibilities:
- Lead consumer’s account planning cycle and ensures client’s needs and expectations are met by the business
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business and create new customer relationships
- Need to generate business in the assigned accounts as well as attain new accounts for the business
- Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts
- Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
- Work closely with the customer support and resource management departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts
- Regular follow up of orders
- Assist with timely collections of outstanding invoices
- Developing Budgets
- Managing any issues that may arise with both internal and external customers
- Help develop initiatives to increase customer satisfaction and retention
- Assist the Company’s management with company-wide strategic planning
- Ensure works are executed as per company policies and procedure
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Minimum 3 years experience
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Attributes:
- Action orientated
- Time Management
- Planning and Organizing
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment
go to method of application »
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail