Claims Administrator - Roodepoort at Fidelity Services Group

Claims Administrator Clerk - CSA

A position for a Claims Administrator exists at the Claims Department, reporting to the Claims Manager.  The overall purpose of this position is to ensure contract retention whilst simultaneously mitigating the costs of vicarious claims action, to control reputational risk associated with vicarious liability claim action, to protect the general interests of the company. Contribute to all growth and profitability of the company by providing excellent service and maintaining relationships.

Qualifications, experience and other competencies required:

• Matric Certificate
• Computer literate in Microsoft Office.
• Excellent admin and interpersonal skills.
• Excellent communication skills.
• Should be deadline driven.
• 2 years motor vehicle accident/ liability claims experience would be an advantage.

Key areas of responsibility: (Not totally inclusive)

• The receiving of liability and motor vehicle claims matters and related files for best attention
• The review of file content to establish what is still required to process.
• Forward correspondence to branch requesting all required documents and information.
• Forward correspondence to clients/claimants requesting further documents and information through means of a discovery letter.
• Forward request to legal for contract information and/or copies of contract.
• Forward request to billing/ credit control for WTR Report and monies being withheld.
• Update ICBM claims management system
• Update date ICMB and GreenFleet claims management system accordingly to provide accurate claims data.
• Close files on ICBM and GreenFleet claims management systems.
• Overseeing the maintenance of the ICBM and GreenFleet claims systems.
• General Ad-hoc duties as per the claims department as and when required.
• Review and understand the individual claims (motor vehicle and liability) and make the necessary suggestions with regards to liability.
• Be attentive to deadlines with regards to finalization of claims.
• General office duties

Core Competencies:

• Pro-active and a team player
• Customer focus and good communicator
• Reliable and honest
• Assertive and Trustworthy
• Attention to detail.
• Ability to work under pressure and meet deadlines.
• Occasional overtime will be worked.