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  • Posted: Apr 8, 2020
    Deadline: Not specified
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    Tech-forward innovation leaders in the informal retail market. Through our FLASH Business platform, we strive to empower our Traders with a wide range of products and offer unrivalled convenience for consumers. Our retail infrastructure has enabled a money cycle thats enriching informal communities and provides a platform for safe, easy, convenient transa...
    Read more about this company

     

    Key Account Manager

    THE FLASH GROUP IS LOOKING TO HIRE 3 KEY ACCOUNT MANAGERS 

    In this role, you will maintaingrow and enhance good relations with existing Flash clients so as to properly manage internal accounts as well as be responsible for all administration related to the accounts.

     

    MINIMUM REQUIREMENTS:

    • Matric
    • Relevant tertiary qualification will be an advantage
    • Minimum 3 years’ experience in a similar role
    • Strong customer relationship and account management experience
    • Strong admin skills
    • Broad understanding of the cellular / telecommunications and Fintech industry will be an advantage
    • Excellent analytical and numerical skills – advanced knowledge of Excel and PowerPoint an advantage

     

    SKILLS:

    • Business and commercial awareness in order to plan ahead, adapt and deliver results
    • Ability to form and maintain strong relationships at a senior level
    • Customer facing presentation skills
    • High Attention to detail
    • Organized
    • Excellent communication skills
    • Experience of managing major accounts at head office level
    • Exposure to managing finance, specifically budgeting.
    • Good business acumen

     

    ATTRIBUTES:

    • Collaborative
    • Professional
    • Friendly
    • Confident
    • Independent way of working
    • Ambitious
    • Ability to plan ahead
    • Innovative and forward thinking

     

    RESPONSIBILITIES:

    • Manage development & growth of the assigned existing accounts.
    • Manage multiple accounts and maximize each account in line with business objectives and requirements.
    • Ensuring effective service delivery and customer satisfaction
    • Actively monitor progress of account and feedback to the business.
    • Operate as the lead contact point for any and all matters specific to assigned account – assist with high severity issues or issue escalations when required.
    • Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
    • Monthly forecasting, allocations and reporting.
    • Administration of proposals and performance reports.
    • Develop, implement and track growth strategies.
    • Manage marketing activities and manage internal flow processes
    • Ensure a thorough understanding of the 1voucher Agreement including commercials and all amendments, as well as 1voucher operating procedures and ensure compliance in all aspects with the assigned national account portfolio
    • Build and maintain professional relationship with business partners and all internal stakeholders. (this is different in my opinion to collaborating)
    • Increase brand presence continuously by growing 1voucher influence at traders and on customer level within the assigned account portfolio
    • Provide input into innovative promotional planning with assigned national account portfolio and assist with achieving targets
    • Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders
    • Mediate resolution of escalated queries within the assigned portfolio of accounts
    • Maintain self-development and knowledge in all required areas
    • Demonstrate proficiency on all required systems and access of information pertaining to account management.

    Method of Application

    Interested and qualified? Go to Flash Group on www.linkedin.com to apply

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