Key Account Manager at Flash Group

Responsibilities:

• Manage development and growth of assigned existing accounts.
• Handle multiple accounts, maximizing each in line with business objectives and requirements.
• Ensure effective service delivery and high customer satisfaction.
• Actively monitor account progress and provide feedback to the business.
• Drive sales by introducing Flash products to existing accounts.
• Serve as the primary contact for all matters related to assigned accounts, assisting with high-severity issues or issue escalations when necessary.
• Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
• Conduct monthly forecasting, allocations, and reporting.
• Administer proposals and performance reports.
• Develop, implement, and track growth strategies.
• Manage marketing activities and internal flow processes.
• Understand and comply with Flash product agreements, including commercials and amendments, and operating procedures for the assigned national account portfolio.
• Build and maintain professional relationships with business partners and internal stakeholders.
• Continuously increase brand presence by growing Flash products through influence at the trader and customer levels within the assigned account portfolio.
• Provide input into innovative promotional planning for the assigned national account portfolio and assist in achieving targets.
• Collect, collate, and analyze competitor information, providing feedback and recommendations to stakeholders.
• Mediate the resolution of escalated queries within the assigned portfolio of accounts.
• Maintain self-development and knowledge in all required areas.
• Demonstrate proficiency in all required systems and access information pertaining to account management.

Requirements

Minimum Requirements:

• 2 - 5 years of experience.
• Matric.
• Relevant tertiary qualification is advantageous.
• Valid driver’s license and own transport.
• Experience managing major accounts.
• Exposure to financial management, specifically budgeting.

Behavioural Skills / Attributes:

• Collaborative.
• Professional.
• Friendly.
• Confident.
• Independent in working style.
• Ambitious.
• Ability to plan ahead.
• Innovative and forward-thinking.
• High attention to detail.
• Organized.
• Excellent communication skills.
• Strong business acumen.
• Business and commercial awareness for planning, adaptation, and delivering results.
• Ability to form and maintain strong relationships at a management level.
• Customer-facing presentation skills.