Key Account Manager - Richards Bay at Fives

Primary Purpose:

Through a strategic business plan, the Key Account Manager function is responsible for generating new opportunities and closing sales of projects incl. full turnkey, new machines or services including audits under its responsibility in order to achieve its annual sales/order intake targets and EBITDA. In addition, the person shall actively pursue new customers for diversification.

Accountability:

• Create a business development roadmap with identified relevant potential customers and promote the Fives offer;
• Budgeting and forecasting thrust market order intake with a roadmap plan in support of the same;
• Create a strong business relationship with customers based on trust and professionalism with frequent visits, knowledge of customer pains and business follow-up;
• Represent the customer internally (interface between customer and FSSA & FSM/Products Company);
• Manage key customer relationships and participate in closing strategic opportunities;
• Stays current on competition and market offerings;
• Budgeting and forecasting thrust market order intake with a roadmap plan in support of the same;
• Ensure regular reporting with the direct manager;
• Update the CRM (Salesforce) app daily, and other Fives initiatives made available, as required;
• Prepare costing of full turnkey bids;
• Build technical and commercial offers;
• Carry out audits; prepare reports and follow up on offers.

Education and Experience:

• Tertiary Qualification (at least N.Dip. level) in either mechanical, electrical, or industrial engineering fields.
• Technical or Project Management Qualification will be beneficial.
• Education: technical (ideally mechanical) and commercial experience:
  •  Five (5) years’ customer facing experience
  •  Knowledge of Fives ECL / Solios Equipment
  •  Proven customer relations