Key Account Manager - Succession Planning - JHB at CBRE Excellerate

Main purpose / objective of the position:

• Full operational responsibility of below service lines:
• Client engagement – Ensure regular meetings and be a trusted partner and escalation point.
• People leadership – Support account teams as escalation point for: (HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L drivers. Intimate understanding of contractual drivers across portfolio.
• EHS culture – Ensure all accounts are fully compliant and drives the correct EHS behaviors: (Risk reporting, eLogbook, and safety files)
• Sourcing and Supplier management – Ensure effective supplier management and sourcing support.
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders.
• Sales and Growth – Partner with clients to ensure organic growth across portfolio. Support sales team in providing SME support for sales initiative across the region.
• Be part of working groups for various business development requirements.
• Decision making authority:
• IFM Operational Decision maker
• Commercial Approvals and Cost allocation
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

Experience / Education:

• A minimum of 10 years’ experience as regional or account lead. People manager with a proven track record of managing successful and profitable accounts/portfolios (across variety of market sectors, industries and countries * must have).
• Minimum qualifications (Diploma, Degree and or certification) in technical, administrative, or commercial fields of study. (Advantageous degree in a facilities or property studies).
• Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• ME Technical understanding requirement.
• Member of the GBCSA or SAFMA would be advantageous or in the process of obtaining membership.

Skills required:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Knowledge of Contract management – SLA’s/KPI’s, Compliance
• Above average Computer Literacy – Excel, Word, PowerPoint
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills.
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.

Knowledge required:

• Knowledge of Integrated Facilities Management Services (IFM)
• Commercial Acumen a must
• Workable technical knowledge
• Project Management Principles
• Sales and Growth targets
• Knowledge of Company policies and procedures
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge