Key Account Manager at Vox Telecom

To effectively position Vox Telecom as being the definitive supplier of knowledge, products, solutions and services within the telecommunications industry. Vertical and horizontal account analysis and penetration to ensure that all possible product / solution opportunities in existing and associated accounts are explored. Presentation of a comprehensive architectural strategy plan of each account
Job description includes but not limited to : -

• Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
• Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
• To consistently meet set net of churn growth targets
• Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levels
• Utilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met.
• Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry.

Minimum Requirements

• Grade 12
• Diploma in Business Management or related
• 3 Years of experience in Telecom industry
• 3 years experience in Account Management
• Knowledge of Telecommunications legislative changes
• In Depth Product knowledge of all core products and services

Skills And Knowledge

• Sound understanding of telecommunications, networking & data
• Understanding your client’s business & needs
• Good prospecting, negotiation and presentation skills