Key Accounts Manager - Carrier at Reflex Solutions

Key Responsibilities  

• Establish and maintain a professional relationship with clients 
• Advise clients objectively on the key ICT solutions that will differentiate their networks 
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies 
• Proactively manage client expectations 
• Coordinate with various teams so that the customer’s expectations are met 
• Develop an in-depth knowledge on the solutions and architecture of assigned accounts 
• Provide strong focus on client service delivery 
• Build client strategies and budgets 
• Project ownership and liaison between Reflex’s operations and clients.  
• Maintain a high level of current knowledge of the product portfolio and the benefits of specific products for Accounts as well as of other account-specific information (trends, strategy, competitors, pricing, etc.) 
• Account Management – Daily management of client accounts and pipelines  

Minimum Requirements  

• Technical background within the carrier and access sectors of ICT 
• Minimum 5 - 8 years Account Management experience 
• Budgeting and financial experience essential 
• Comfortable with dealing with C-Level execs  
• Computer literate (Excel, Word, PowerPoint, Outlook)  
• Good presentation and negotiation skills required.  
• Good interpersonal skills 
• Attention to detail and high level of accuracy 
• Good planning, organising and time management skills  
• Team player 
• A professional appearance and approach  

Advantageous 

• Experience and understanding of enterprise ICT solutions such as MPLS, SD-Wan cloud, Power, Microsoft technologies and local networking services would be beneficial