Key Client Manager at Momentum Metropolitan Holdings Limited

Requirements

Qualifications

• Grade 12
• A bachelor’s degree in business administration, sales or relevant field

Experience

• Employee Benefits experience is essential
• Extensive industry knowledge and product knowledge
• 4 to 5 years’ experience in sales, key client management
• Intermediate computer skills, and experience with CRM software and MS Office with emphasis on excellent Excel skills
• Process documentation experience.
• Project management experience.
• Experience with reporting and analytics.

Attributes

• Accountability
• Adaptability
• Attention to detail
• Customer orientation
• Communication skills
• Organisation and planning skills

Duties & Responsibilities

Internal Processes

Self-management and Teamwork

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Collaborating with sales team to maximise profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times

Client Services

Enable Client centricity within area of responsibility

• Contribute to client relationship management to increase and promote MMH as the preferred partner to key clients
• Designing a client appropriate dashboard and capturing on CRM system
• Develop in-depth client and industry needs, intelligence and share these with the appropriate MMH businesses
• Develop opportunity roadmaps to optimize wallet share through facilitating cross and up-selling in collaboration with the MMH solutions teams
• In collaboration with internal stakeholders develop a structured sales/new business process to secure additional business for MMH
• Conduct annual client care audits
• Manage the profitability of clients in collaboration with relevant MMH business units
• Facilitate strategic client forums and brainstorms internally and externally
• In collaboration with MMH business units, provide a client experience that retains and strengthens the client retention

People

Self-Management and Teamwork

• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.
• Finance

Manage budget and Implement sound financial control

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings