KYC Client Outreach at Deutsche Bank

• The Client Outreach team was created in South with shared goals of creating best practice, process efficiency and achieve improved compliance and timely remediation. The remit of the team is to service cross divisional outreach requirements arising from Regulatory, Tax, KYC and Off-boarding drivers.

KEY RESPONSIBILITIES:

• To manage an Outreach or multiple Outreach campaigns within the department and be responsible for the in-scope population and work allocation of those projects, developing a deep understanding of the process and regulatory requirements.
• To be responsible for the performance of the resource assigned to that Outreach and supervise individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures. They ensure that key process and risk indicators, controls, service levels are adhered to as well as creating a strong culture of risk mitigation and management.
• To act as an escalation, point for the process and be required to foster relationships with functional management team
• The Associate will ensure accurate MI is created and delivered back to local and functional stakeholders as required.

TECHNICAL SKILLS:

• Ability to work with multiple data sets across platforms to correlate in-scope / out of scope populations for different regulations
• Ability to learn and understand various regulatory requirements to provide effective client support
• Understanding of Client On-Boarding process and systems
• Ownership and tracking of items to resolution
• Ability to deal with Senior Personnel across business lines and product lines
• Delivery against set timelines and objectives
• Understanding of and ability to deliver concise and clear M.I.
• Effective Multi-tasker with a proven track record of dealing with multiple processes simultaneously
• Able to co-ordinate across teams and individuals to ensure smooth client experience.

COMPETENCY SKILLS:

• Strong organizational skills
• Flexible and adaptable to change given the nature of the role and potential priority changes
• Proven ability to cope with conflict and critical deadlines
• Effective problem solving and mediation skills
• Excellent communication skills in English – both written and verbal
• Very proficient with MSOffice – especially intermediate and above Excel skills
• Understanding of Sales & trading environment would be beneficial
• Understanding of industry initiatives around Regulation would be beneficial.

EDUCATIONAL:

• Bachelor’s degree from an accredited college or university (or equivalent)

EXPERIENCE:

• 2 to 5 years of relevant work experience (AML/KYC/compliance related) within the corporate financial services industry and/or research/analytics role in other banks or financial institutions
• Familiarity with AML/KYC regulations and industry guidelines for the South African Market (FICA, POCA, POCDATARA, Banks Act) and added beneficial if knowledge and exposure to (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFiD, US PATRIOT Act, US Bank Secrecy Act, US Foreign Corrupt Practices Act (F Overall relevant experience in a KYC on boarding related role
• Good understanding and experience of Investment Banking and products including traded products, commodities corporate finance, transaction banking etc.
• Proven track record of relationship and stakeholder management
• Proven ability to prioritize competing demands
• Knowledge of South African AML/ KYC (FICA) and industry guidelines.

PERSON SPECIFICATION:

• Strong interpersonal skills
• Ability to work under pressure and within tight deadlines
• Able to work unsupervised
• Initiative and quick to react to changes in priorities
• Self-motivated
• Ability to learn new practices and procedures quickly
• Presentable and articulate with good communication skills to deal with front office, support areas and clients
• Commitment to seeing quality results from own endeavors
• Resilient, determined and hardworking
• Possess strong organizational skills.