Current Jobs at DSV

Minimum Requirements

• Grade 12
• Completed or currently studying Credit Management/B.Com Accounting or
• Financial accounting qualifications will be considered - Advantageous 
• MS Office
• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on an ERP System (SAP, and CargoWise1 preferred)

Job Related Requirements

Compulsory Skills:

1. Essential Duties:

• Responsible for assessing, analyzing, and mitigating credit risks within our organization
• Maintenance of the Masterdata for customers

2. Process Driven:

• Full Understanding of the end-to-end business processes underlying the credit risk function.
• Must be able to drive correct behavior and organizational compliance

3. Proven problem-solving skills with the ability to

• Identify root causes
• Effectively apply the process of elimination
• Take appropriate steps for short term resolution
• Offer effective Medium to long-term skills

4. Excellent communication skills (written and verbal)

• Must be able to communicate effectively and with diplomacy
• Must have good presentation skills
• Must have good reporting writing skills

5. Motivation and Commitment

• Self-motivated and able to use initiative
• Ability to work under pressure, with tight deadlines

6. Leadership

• Strong Leadership skills with at least 1 years supervisory experience
• IR related experience
• Must take ownership of responsibilities, processes, situations and resources

Experience:

• Minimum of 3 years experience Accounts Receivable experience

Systems:

• Knowledge of SAP and CW1

Added Advantages for this role

• Experience in the Shared Services/Logistics environment
• Proven ability to guide teams and creatively dig into issues
• Ability to address Senior Level Management with concise information
• Strong knowledge of logistics business, practical experience
• Strong orientation for fast-paced high productivity metric driven environment ensuring that the AR function meets its agreed SLA targets relating to the AR process and Credit Risk Policies
• Studying towards a financial Certificate/Diploma/Degree

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Minimum Requirements:

• Minimum of 3_ years’ experience in Zone Control / Call Centre Experience.
• 1 year experience as a Team Leader within Zone Control / Call Centre environment.
• Comprehensive knowledge of the LRA and BCEA and hand-on experience in Industrial Relations (disciplinary enquiries)

Qualifications:

• Matric (essential).

Computer packages:

• MS Word (Intermediate)
• Excel ((Intermediate)
• PowerPoint (Intermediate)
• Outlook (Intermediate)

Electives:

• Analyzing of telephony information
• Strong organizational abilities
• Strong attention to detail
• Strong customer engagement abilities

Duties and Responsibilities:

• Monitor and manage all workflows in line with standard operating procedures.
• Monitor and manage reports to meet customer service level agreements.
• Keeping accurate records of workflow volume for each step of the work flow process.
• Managing the processing of parcel deliveries in line with standard operating procedures.
• Query Management and resolution.
• Monitoring productivity in line with standard operating procedures to meet customer service level agreements.
• Managing staffing in line with company procedures.
• Allocating and planning of resources in line with standard operating procedures to meet customer service level agreements.

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MAIN PURPOSE OF THE ROLE

• To effectively measure and manage the outsourced services to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development, quality management and continual improvement initiatives. 

Tertiary Qualification(s)

• Matric
• Diploma in Warehouse Management/Supply Chain & Logistics Management qualification (or similar)/ Relevant experience without Tertiary Qualification

Additional Computer Skills

•  Cargo Write, Red Prairy (Warehouse Management System)
• Any online ordering application.
• Excel
• Computer Literacy - Advanced 

Electives

• Good Team player
• Good communication skills (written and verbal)
• Must be able to lead a team
• Must be able to work in a diverse environment
• Must have good time management skills
• High level of emotional intelligence;
• Excellent knowledge of Packaging Methodologies

Job-related Requirements

•  5 year experience in Warehouse Management Systems
• Ability to work extended hours when required
• Own vehicle and driver’s license
• Be prepared to travel and moved around
• Advanced planning abilities
• High work rate and attention to detail
• Well-developed communication skills
• Must demonstrate initiative
• Required to be self-motivated, committed and able to work under pressure
• Must be conscientious about meeting deadlines.
• Must be able to meet customer expectations and ensure compliance with Policies; Regulations; Work Instructions and Work Demand
• QMS, SHE and Continuous Improvement Processes and Risk Management skills and experience;
• Extensive stock control, process adherence and warehousing skills & experience;
• People management skills including leadership, performance management, people motivation and people development (minimum 5years experience);
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully (5 years);
• Commercial & financial: Financial acumen and experience in adherence to budget, contract management and service level agreements (3 years);
• Safety & Global Manufacturing Standard
• Problem solving skills identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

Duties and Responsibilities:

• Environment and Facility compliance / risk mitigation.
• Manage Staff (Direct reports) in line with BCEA and LRA
• Executing Staff performance review’s
• Client and business report are communicated on time
• Identify & report discrepancies / irregular standards on daily basis and root cause analysis completed per deviation
• Daily monitoring of departmental performance by achieving all daily KPi’s
• Creation and maintenance of repeatable & reliable processes activities according to quality policy
• Ensuring collaborative staff engagement at all levels
• Organizing, Planning and executing of daily work deliverables according to set agreements with clear communication
• Ensuring all OH&SA regulations are complied with within area of responsibility
• Improve productivity & efficiency on monthly basis
• Current & Future State planning of Staff development and succession planning for direct reports
• Management of QMS according to company policies and procedures
• Evaluations of process performance on a monthly basis with focus on process activity enhancements
• Continuous improvement plan by determining location activity footprints and overall maximization of storage space
• Liaising & communication to key stakeholders

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Job related requirements

• Perm; full-time.
• Basic: MS Word, Excel, PowerPoint & Outlook.
• Minimum of 2 years’ experience in a receptionist role
• Minimum of 2 years’ experience in an administrative role.
• Very good admin capabilities.
• Very good command of the English language both written and verbal.
• Self motivated.
• Effective administration.
• Good communication skills.
• Must be able to work in a team dynamic.
• Must be able to take instructions and follow through with it.
• Able to work under pressure.
• Must be organized.
• Well-groomed and presentable.
• Punctual.
• Candidate must have their own reliable transport to work

Electives

• Grade 12/ Matric certificate.
• Administration skills
• Telephone Etiquette
• Knowledge of the courier industry
• Communication Skills

Main Purpose of the role

• The main purpose of this role is to operate the telephone system, to answer all incoming calls, screen where necessary and direct callers to appropriate personnel  
• It is alsoto serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival while making sure that the correct security measures are followed. 
• You would also be responsible for ordering and controlling stationery orders, internally and externally.

Duties and responsibilities

• Ability to communicate clearly and professionally with internal and external clients.
• Handling main switchboard:
• Answer all incoming calls.
• Reporting of any issues picked up on IVR or phone lines.
• Screening of management calls/escalations and transfer to the appropriate area/person.
• Handle incoming inquiries and customer complaints professionally.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Booking of boardrooms and updating calendars.
• Handle Branch stationery, order and distribute.
• Receive, sort and distribute internal mail.
• Request and process branch stationery orders
• Request Quotation from Vendors
• Follow-up on outstanding orders
• Performs other clerical duties such as filing, photocopying, and scanning.
• Making sure that they adhere to all audit requirements in their area,
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

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JOB-RELATED REQUIREMENTS

• Bachelor’s Degree in Industrial Engineering
• 3-5 years of industrial engineering experience needed in a supply chain environment
• Strong organizational skills and the ability to handle multiple responsibilities
• Exceptional analytical skills and ability to pay attention to detail
• Strong project management skills
• Able to develop and deliver presentations to managers and executives
• Informed of technical changes and industry trends
• Knowledge of Continuos Improvement Processes, LEAN or Six Sigma Methodologies

COMPUTER SKILLS:

• Advanced Proficiency in MS Office Applications, particularly MS Access
• SQL Knowledge beneficial
• Some exposure to a WMS needed
• Ability to use computer-assisted engineering and design software and equipment like AutoCAD, MS-Project, Visio, etc.

ADDITIONAL COMPUTER SKILLS:

• Basic understanding of WMS and/or ERP systems , Proficient with standard analysis tools (MS Office, MS Access), MS Project, AutoCAD or similar CAD software, Project Portfolio Office, SQL beneficial

ADDED ADVANTAGES:

• Project Management Certification
• Supply Chain relevant certifications (SCOR, ECSA, SAIIC)
• Additional languages spoken
• Honors or Masters Degree in Industrial Engineering
• Experience in development of real estate / logistics Centers
• Interpersonal Communication and Language Skills (e.g., Listening to Others, Speaking to Others, Reading, Writing)

DUTIES & RESPONSIBILITIES:

Research/Analysis:

• Ensures all system functionality is configured to optimize performance (e.g., warehouse management, labor management, slotting and reporting applications)
• Performs special research or technical studies critical to logistic support functions
• Performs cost/benefit tradeoff analysis and develops ROI business cases for recommended projects involving process, system or technology change
• Manages/Leads Relationships with key System Software suppliers
• Warehouse Management Systems: Knowledge of key functions and features of systems used by DSV, in support of solutions development, sales activities and implementations;
• Analysis and recommendations: 1) Data (analysis, comparison, sense checking), 2) Processes (supporting business objectives, complete, accurate, relevant, error proofed, common exceptions covered, measurable), 3) Facilities (best practices, flow, flexibility, compliance);

Documentation/Reporting:

• Documents and communicates common processes for all functions within scope of responsibility

Communication:

• Communicates opportunities for improvement in the distribution network / warehouse environment
• Helps determine key metrics and provides recommendations to guide management
• Assists with developing/presenting training materials and classes for  warehouse processes

Relationships:

• Brings cross-functional teams together to collaborate on projects
• Supports the labor management program, including methods and procedures, engineered labor standards, incentive programs and program policies
• Ensures alignment among all operations’ policies, procedures and ongoing improvement projects

Continual Improvement Processes:

• Understands and applies the 5 LEAN principles including but not limited to workflow smoothing, JIT, Jidoka and Pull
• Facilitates LEAN methodology and recommends solutions to specific business case issues
• Maintains subject matter expertise in proven industry methods and tools such as SixSigma, Design for Six Sigma, Value-Stream Mapping and 5S
• Works with leadership to drive continual improvement programs, Kaizen events, and CAPA workshops/processes
• Sets the standard for innovation within operational problem solving
• Illustrates continual improvement successes in a case study before & after format that quantifies value and documents actions taken for future reapplication
• Leads System Support Team from a Business process engineering perspective
• Develops/Maintains/Improves internal ABC Model ref. accuracy / assumptions / applicability
• Transport Network Optimization, Cost Analysis, Pricing, Utilization - Analysis
• Identify Improvement potentials and quantity opportunities

Project Management:

• Determines feasibility of projects factoring costs, available space, schedule limitations, company goals, technical requirements and economic factors
• Project Management: Plan, document, execute, monitor, control and close projects using established DSV PM principles and tools, and ensuring effective communication with all stakeholders;
• Develops and implements project activities plans and timelines, coordinate subcontractors, facility management and field service personnel, and resolve problems in area of logistics to ensure meeting of contractual commitments