KYC Verifications Officer at Mukuru

• The KYC Verification Officer reports directly to the Verification Team Leader. This position is responsible for checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.
• Internal Liaison takes place with the Agent Consultants and the Customer Support Team. External liaison takes place with external customers.

Duties And Responsibilities (Include But Is Not Limited To)

• Process verification requests
• Provide professional customer service at all times
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend weekly KPI meeting with Manager
• Attend monthly performance meeting
• Attend all required training courses for new products and compliance

Key Requirements

• Grade 12 or equivalent (Essential)
• Degree/diploma (desirable)
• Mukuru call center training course
• 6 months Customer Service Consultant experience (Essential)
• Understanding and Speaking of English and one of the following languages : Hausa, Yoruba, Igbo, Fulfulde, Ibibio, Kanuri, and Tiv native to Nigeria (Essential)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations

Additional Skills

• Computer skills
• Typing skills
• Telephone skills
• Verbal and written communication skills
• Organisational & administrative skills
• Attention to detail
• Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.