Laboratory Admin Clerk: Main Laboratory (Permanent Position) at Lancet Laboratories

Job Summary:

• Ensure correct information is obtained and recorded in terms of service objectives.

Minimum Criteria Required:

• Grade 12 or relevant NQF level 4 qualification
• Bsc Degree Advantageous

Experience:

• 0-1 Yrs Relevant Working Experience

Relevant Job Knowledge

• Computer literate
• Laboratory information systems
• Organisational policy and procedures

 Key Performance Areas:

• Receive specimens and allocate bar code storage numbers on Laboratory Information Systems and resolve any related problems.
• Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
• Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Resolve outstanding specimens and test results in accordance with TAT’s.
• Responsible to track progress of urgent sample delivery by couriers to ensure that specimens are received timeously by the designated laboratory.
• Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service.
• Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Monitors stock levels and orders additional stock to ensure the availability of required materials at all times.
• Complies with sound housekeeping and Health and Safety procedures and protocols in accordance with the relevant legislation.
• Complies with all Quality Assurance requirements and protocols.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.

Competencies:

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Attention To Detail
• Communication
• Confidentiality / Sensitivity
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Telephone etiquette
• Business numeracy

Deadline:1st April,2026