Lay Counsellor at BroadReach

In your role you will:

• To conduct group information/education sessions with health service users
• To provide HIV test, post-test and ongoing face –to- face counselling for health service users by utilizing high yield modalities of testing within the facility and the community as required
• Provide voluntary and confidential HIV Testing Services
• Maintain and monitor patients’ adherence to treatment regimen in order for counselling to be successful
• Support adherence by educating patients about self-management of HIV/AIDS and/or TB, tailoring instructions to patient’s individuals circumstances
• Refer newly diagnosed HIV positive patients for ART initiation and ensure linkage to care
• Contact patients to return at scheduled intervals for Viral Loads in accordance with treatment guidelines
• Refer LTFU patients to WBOTs, Community Partners or as directed for return to care
• Contact patients who miss appointments within 3 days of missed appointment and reschedule
• Assist in establishment, implementation and sustainability of Adherence Clubs
• Provide health education on health-related issues in patient waiting rooms and appropriate community events (as assigned by line manager
• Participate in organizing and staffing HIV/AIDS awareness events
• Compare tracking list provided to WBOTs, Community Partners, other with appointment system to ensure patients return to care
• Compare phone log for missed appointments against facility daily appointments to ensure patients prompt return after a missed visit
• Ensure that all direct service delivery reported according to BR reporting expectations (using the app, WMS or any other reporting tools provided)
• Ensure that all HIV tests are recorded according to protocols and policies

In your role as Lay counsellor you will:

• Ensure Daily, weekly and monthly HTS standards met
• Provide Standard counselling care and referral executed for advanced care to medical doctors and specialists as recorded and in accordance with treatment protocols
• Demonstrate high quality counselling care evidenced by patient outcomes
• Ensure all newly diagnosed HIV positive patients referred for treatment and linkage to care confirmed and documented
• Ensure LTFU patient numbers are reduced, and patients are brought back into care
• Ensure efficient appointment system implemented at facility with minimal missed visits
• Ensure Adherence Clubs are established and run in accordance with AGL
• Coordinate Weekly HIV/AIDS awareness events, health education and individual risk reduction counselling sessions within and outside facilities
• Ensure Reduced number of patients LTFU
• Ensure Reduced number of missed appointments
• Ensure Increase in patient retention and adherence number
• Ensure All DSD captured on BR reporting tools correctly, consistently and timeously

Qualifications
Essential qualifications

• Senior Certificate (Grade12) or equivalent

Experience & Skills

• Minimum of 2 years relevant work experience and knowledge of public health facilities and H certificate (from an accredited service provider), a 10 Day Adherence Counselling certificate would serve as an advantage. IV programmes. Recommended: A valid 10 Day HIV Information and 20 Day Intensive Counselling

Personal qualities & Behavioural competencies

Personal qualities

• Problem Solving
• Attention to detail
• Ability to connect the dots, make linkages and collaboratively work across the organization to optimize the client experience
• Be solution focused
• Has a customer centric mindset
• Able to connect with clients at different levels
• Maintain confidentiality

Behavioural Competencies

• Empathy
• Results orientation

BroadReach Culture Cornerstones

• We serve a mission greater than ourselves
• We do better everyday
• We are solutions driven not problem focused
• We turn all customers into raving fans