Lead Quality Assurance Manager at Hire Resolve

Job Description

• An innovative, app-based insurance provider that offers highly affordable and flexible coverage—ranging from fully comprehensive car insurance to individual item (all-risk) insurance - is seeking a Lead Quality Assurance Manager who will lead, mature, and govern the Quality Assurance function by ensuring test delivery is effectively planned, tracked, and scaled.

Responsibilities:

• Own QA delivery across all squads and streams, ensuring clear sprint and release plans.
• Work through QA Leads to allocate work, manage capacity, and unblock execution.
• Establish QA operating rhythms including daily triages, regression cycles, and release-readiness reviews.
• Define and maintain the overall QA strategy, including a risk-based approach and "Definition of Done".
• Own the QA release readiness process, providing inputs for go/no-go decisions and sign-offs.
• Standardize testing standards, documentation expectations, and defect severity rules across all products.
• Line-manage QA Leads and support the broader QA function through 1:1s, coaching, and development plans.
• Foster a culture of accountability and continuous improvement.
• Drive hiring, onboarding, and capability development (skills matrices and training).
• Provide weekly and release-based quality reporting to Engineering leadership.
• Track and report on test progress, defect trends/aging, escaped defects, and top risks with mitigations.
• Partner with Engineering Managers and Product owners to improve quality upstream (requirements, testability).
• Champion improvements to QA environments, tooling, and test data.
• Drive the execution of a practical automation roadmap (focusing on stability first, then coverage).

Minimum Requirements:

• Education: Diploma or Degree in IT, Computer Science, Engineering (or equivalent practical experience). ISTQB Foundation/Advanced Test Manager is an advantage.
• Experience: 3–5 years in QA with ownership of planning/delivery; 1–2 years in a formal or informal leadership role; experience coordinating manual and automation streams (Web & App-based, UX focus). Financial services or insurance experience is an advantage.
• Key Skills: Mastery of Agile/SDLC, Jira, and test management tools (Xray/Zephyr/TestRail); strong delivery management (prioritization, dependency, and escalation); metrics-driven reporting.

Core Competencies

• Delivery Management: Expertise in cross-squad planning, capacity balancing, risk mitigation, and pragmatic, risk-based release decision-making.
• Strategic Leadership: Ability to lead through others (QA Leads), standardizing defect severity rules, testing frameworks, and entry/exit quality gates.
• Communication & Collaboration: Skill in translating complex QA technical statuses and defect trends into plain-language business impacts for stakeholders.
• People Development: Proven capability in line-managing technical leads, performance coaching, and designing career paths or skills matrices.