Learner Registration Administrator at Safety and Security Sector Education & Training Authority (SASSETA)

Job Purpose:

Reporting directly to the Manager: Grants & Project Management, the incumbent shall be responsible to:

• Receive, acknowledge and record Learner registration applications for self-funded and SETA funded programmes
• Record and track all documentation received in the incoming register
• Update and maintain the SASSETA funded and self-funded learner registers and keep them secure
• Record and track learner registrations returned for updating or amendment
• Administer the learner replacements, withdrawals and drop out data and maintain it on the system
• Ensure that learner records are properly and safely stored
• Check all data captured for accuracy and completeness in line with the APP TID requirements after each batch is captured and edit where required
• Prepare and produce accurate learner lists for SETA-funded learners
• Resolve learner registration submission queries
• Ensure equitable distribution of work among the Data Capturers
• Receive, record and report learner achievements  
• Identify incomplete or inaccurate data on documents and refer to stakeholders, LP Administrators and/or Strategic Projects Administrators for amendments, or resolve the query if received personally
• Verify that all supporting documentation is attached to registration forms and that all supporting documents are properly certified
• Verify information that is not legible to ensure accurate data capturing
• Receive and resolve stakeholder queries relating to Learner Registrations
• Return incorrect applications to the provider for self-funded submissions
• Communicate acknowledgement of receipt of learner registration applications
• Inform and send registered and referenced agreements to stakeholders for self-funded programmes
• Hand-over learner registration documentation to Registry and file evidence of hand-over
• Provide administrative support pertaining learner files during internal and external performance audit
• Provide administrative support to the department as required
• Maintain and update the filing system
• Provide administrative support to the Reporting Unit for the Submission of the QMR and QPR
• Generate weekly statistical report and submit to Supervisor
• Assist with the compilation of ad hoc reports as required
• Assist with the compilation of the QMR and QPR as required

JOB REQUIREMENTS:

• Grade 12 / matric is required
• Minimum of NQF Level 5 qualification in Business Administration / Business Management / Office Administration / Office Management / Project Administration /  Project Management / Public Administration or  Public Management is required.
• A minimum of 3 years relevant administration experience is required.
• Must be computer literate at an intermediate level.

SKILLS AND ATTRIBUTES REQUIRED:

• Attention to Detail
• Cognitive Ability / Analytical Thinking Skills
• Verbal Communication Skills
• Written Communication Skills
• Compliance Orientation
• Conflict Resolution and Resilience
• Customer and Service and Orientation
• Planning and Organising Skills
• Professional Ethics and Integrity
• Professionalism
• Relationship Management
• Resilience
• Self-Management and Maturity
• Situational Responsiveness
• Stakeholder Engagement
• Team Player

PLACE OF WORK: SASSETA Head Office, Waterfall Corporate Campus, 74 Waterfall Drive, Midrand, 2090.