Learning and Development Administrator - Cape Town at Apex Group

Description

The Role:

• The role of the Learning and Development (L&D) Specialist will have administration and coordination responsibility within the L&D team for the effective delivery of learning materials and programmes across the Group. You will have a high level of digital skills and ability to learn systems and processes quickly in order to use our learning management system (LMS) to its full potential. As part of the global HR team, you will have an understanding of HR products and services as well as developing a set of strong working relationships with the HR community across different jurisdictions.

Key Responsibilities:

• Assist the Talent Operations Manager in the administration and training of activities driven by our HRIS (Workday) such as performance review, succession planning, recognition and talent reviews.
• Support the co-ordination of training programs throughout the business as a super-user for the e-learning platform and instructor-led events.
• Administration and content management as directed by Digital Learning Specialists on the e-learning platform including troubleshooting, user data management and customer service.
• Supporting the Learning and Development Program leads to administrate the delivery of learning programs.
• Key point of contact for new joiners and facilitate the induction materials and activities in partnership with location HRBPs.
• Responsible for assisting HRBPs with data requests for their jurisdictional reporting i.e. board packs, local authority submissions as required.
• Assist with the employee queries, approval process and tracking for external training requests including professional memberships and qualifications.
• Liaise with employees and provide clarity on HR and L&D policies and procedures where necessary.
• Assist with culture and well-being programs that align with business need, CSR priorities and actions from the EED&I Council.
• Aid in the analysis of data, reporting and action planning to ensure we use data to inform our plans and demonstrate tangible action based on feedback.

Skills / Experience:

• Project Management and Design Thinking approaches.
• Excellent customer service approach including written and verbal communication.
• Ability to use Excel and other systems to analyse, report and present data clearly, accurately and confidently.
• Ability to work calmly under pressure when required.
• Relevant Learning and Development and HR administrative experience gained within a financial services or professional services environment.
• Team player – You will have the ability to balance autonomous delivery with working effectively with the broader team to deliver our goals.
• A passion for learning, building capability and developing potential – collectively and individually.
• You will be a culture ambassador; role modelling the Apex Values day to day.
• You relish the opportunity of working in a fast-paced environment and deal confidently with ambiguity and changing priorities.
• A Global mindset is essential.