Learning and Development Communication Centre Consultant at Sanlam Group

What will you do?
To contribute to the high standard of training by facilitating learning and understanding the needs of the learner and Glacier. Apply best-practice methodologies to implement and facilitate Learning & Development interventions, practices and standards, ensuring technical skills development.

What will make you successful in this role?
The following outcomes will be expected to be achieved by the Technical Trainer.
     

• To conduct training needs analysis;
• To develop and implement quarterly training plans for respective clients;
• To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that  material remains current and relevant;
• To create, schedule and deliver training programmes focused on adult learning methods and based on employee needs, business priorities and best practice that are suitable to Hybrid working environment.
• To monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners;
• Introducing and making use of online e-learning tools for training purposes
• To provide feedback on learning to managers and learners;
• To provide technical support and expertise through query resolution in support of the business in overall  development of employees;
• To adhere to organisational best practices and legislative requirements (Skills Development Act, Employment  Equity Act);
• To provide support with regard to new projects and technology;
• To build and maintain relationships with relevant departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks;
• To provide an efficient and effective coaching process to staff;
• To engage with appropriate interventions to ensure own professional development.

Qualifications and experience

• 5+ year’s relevant business experience and product knowledge
• Relevant training & development qualification will be advantageous
• E-learning development experience will be advantageous
• Previous or current training related experience in a Client Services environment would be advantageous

Competencies 

• Client Focus: strive to build strong client relationships and deliver client centric solutions
• Cultivates innovation: looking at creating new and better ways for the organisation to be successful
• Collaborates: building partnerships and working collaboratively and inclusively with others to meet shared  objectives
• Drives results: consistently achieve results, with an entrepreneurial mind-set and a strong commercial focus,  even under tough circumstances
• Being Resilient: flexibility and adaptability you will rebound from setbacks and adversity when facing  difficult situations
• Excellent problem solving and analysis skills 
• Excellent communication skills, both written and verbal
• Information Monitoring 
• Ability to perform well under pressure 
• Attention to detail  

Qualification and Experience

• Degree or Diploma with 4 to 5 years related experience or qualified by experience.

Knowledge and Skills

• Training material/ workshop development
• Pilot training and ongoing training/presentation
• Assess and moderate qualifications
• Training material/content updates, changes and reviews
• Personal Attributes
• Plans and aligns - Contributing independently
• Communicates effectively - Contributing independently
• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently

Closing Date: 14th, April 2022