Learning and Development Manager - Cape Town at Fairmont Hotels & Resorts

Job Description

Reporting to the Talent and Culture Manager responsibilities and essential job functions include but are not limited to the following:

• Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
• Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
• Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures. 
• Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
• Coordinate the annual hourly and salary compensation reviews.
• Manage Talent & Culture projects together with the Talent & Culture Manager as required.
• Champions training and development at all levels for the property.
• Ensures all Fairmont Hotels and Resorts/ Accor Hotel’s standards are implemented and adhered to.
• Conducts training needs analysis on a six-monthly basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends the mandatory induction program.
• Maintains up to date Individual Training Plans for each position in the hotel.
• Oversees Hotel Training committee and Departmental Trainers.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Coaches Heartists at all levels regarding training and educational opportunities.
• Assists in the implementation of new corporate initiated programs as directed.
• Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
• Promotes Accor Hotel’s learning capabilities.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
• Support the Charity Committee and all Corporate Social Investment Projects.
• Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
• Creates and implements new Talent & Culture programs as needed.
• Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel with respect to their developmental requirements.
• Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
• Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

Health and Safety

• Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour Law.
• A member of the Hotel’s Sustainability Program.

Talent Acquisition and Talent Management

• Together with Leaders identify employees for development, makes recommendations and monitors progress.
• Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme).
• Oversees the placement of all Hotel School Students at the Hotel and is the liaison for the School and the Hotel.

Training and Development

• Direct coordinate and implement hotel and employee training programs to promote exceptional guest service experiences.
• Utilize motivational techniques to develop and implement service skills and standards.
• Assist leaders in addressing departmental training needs and to develop departmental training plans.
• Together with Leaders and the Talent & Culture Manager identifies employees for development and thereafter recommends and develops individual development plans.
• Ensure that the required training programs are conducted and keeping accurate records regarding attendance.
• Improving the standards of service and leadership skills by the effective use of training as a strategy.
• Prepares Hotel’s Mandatory Grant Applications i.e. Work Skills Plan and Annual Training Report for Cathsseta.
• Actively applies for Mandatory Grants from Cathsseta to facilitate Learnership Programs and/or Skills Programmes at the Hotel.
• Oversees Onboarding Program and Succession Planning for all Positions throughout all Departments.

Qualifications

• Qualification in Human Resources or Hospitality Management or similar qualification.
• 3-5 years experience in a Training Manager role or equivalent, building training plans and delivering classroom training.
• Working in a multi-cultural environment.
• Ability to deliver training programs in person and virtually if required.
• Experience working in the luxury sector of the hotel industry will be advantageous.