Learning Experience Facilitator at Momentum Metropolitan Holdings Limited

Role Purpose    

• To design, develop, facilitate, and continuously improve learning solutions that enhance knowledge, compliance, product understanding, and service delivery within the organisation.
• The role focuses on training delivery, and instructional design. This role is focused on developing innovative and engaging learning experiences, both digital and face-to-face, to build capability across insurance topics, client communication, service excellence, and regulatory requirements.

Requirements    

Qualification

• Grade 12
• Occupationally Directed Education, Training and Development Practices (ODETDP) or similar qualification
• Instructional Design certification (advantageous)

Experience

• 3–5 years’ experience in Learning & Development, training facilitation, or instructional design
• Experience in an insurance or financial services environment (preferred)
• Experience designing and delivering training programmes
• Experience developing eLearning and digital learning content
• Experience working with a Learning Management System (LMS)
• Experience in training client communication and service standards-based courses, basic insurance, and compliance topics (advantageous)
• Experience with Articulate 360 design tool (advantageous)

Knowledge and Skills

• Basic knowledge of General Insurance Background (GIB) principles (advantageous)
• Basic knowledge of compliance requirements (FICAA, Client Authentication) (advantageous)
• Understanding of adult learning principles and instructional design methodologies
• Knowledge of insurance products, systems, and processes
• Instructional design and content development skills
• Understanding of business processes and client service standards
• Digital content creation (eLearning, videos, guides, assessments, simple gamification)

Duties & Responsibilities    

Process

• Design, develop and deliver training programmes on but not limited to: General Insurance Background (GIB), Compliance (FICAA and Client Authentication), Writing Skills, and Telephone Benchmarks.
• Develop and maintain learning material including facilitator guides, learner guides, assessments, and digital content.
• Design and implement eLearning solutions for technical insurance products such as Myriad, Investo and MMerge.
• Create blended learning journeys incorporating classroom, virtual and self-directed learning.
• Conduct needs analysis to identify skills gaps and recommend appropriate learning interventions when necessary.
• Facilitate training sessions using a variety of methodology.
• Develop assessments, evaluate learner performance and report on training effectiveness.

Manage assessments on L&Ps’ assessment tool.

• Continuously review and update all learning content to ensure accuracy and alignment with business and regulatory requirements.
• Manage learning content on LMS and track learner progress and completion.
• Ensure quality assurance of all learning material and interventions.

Client

• Build and maintain relationships with internal stakeholders such as Business Unit (BU) management teams and subject matter experts.
• Deliver learning solutions aligned to business needs and client expectations.
• Provide expert advice on learning and development solutions.
• Ensure effective communication and stakeholder engagement across all learning projects.

People

• Create a positive work climate and culture to energise oneself as well as L&P employees, give meaning to work, minimise work disruption and maximise own productivity.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Deliberately drive own consistency as well as amongst team members to ensure a standardised approach to the L&P value chain throughout the business.
• Effectively manage own development and performance.
• Encourage innovation, change agility and collaboration within the L&P team.

Finance

• Identify and implement cost-effective learning solutions while ensuring high quality delivery.
• Use company resources (time, systems, and equipment) efficiently and responsibly.

Competencies    

• Planning and organising
• Communication (verbal and written)
• Facilitation and presentation skills
• Communication skills
• Instructional design capability
• Analytical thinking
• Stakeholder engagement
• Adaptability and resilience
• Attention to detail

Closing Date    

• 2026/05/29