Learning Experience Lead at CrossBoundary

Job Description

We're looking for a creative and execution-oriented Learning Experience Lead to bring their instructional design experience to building and delivering learning journeys that level up skills and performance across CrossBoundary. Your work will directly shape how our people grow, lead, and succeed at CB.

Who You Are

• A strategist who grasps the needs of the business and can work backwards to translate it into engaging learning resources 
• A maker who can take the start of an idea or an ambiguous concept and turn it into a concrete, structured, and effective learning experience 
• A doer who is just as energized by refining slide decks or scheduling sessions as you are by brainstorming new concepts 
• A wrangler who can bring organization skills, a bias to action, and ability to coordinate collaborators to deliver an idea from concept to execution 
• A learner committed to applying intellectual curiosity to both your work product and personal growth 

Primary Responsibilities

• Build, Implement, and Refine Learning Journeys 
• Adapt existing content into clear, practical learning programs tailored to different roles, professional phases, and teams 
• Choose and manage the right learning platform to deliver content effectively at scale 
• Design the right blend of learning experiences to help our content come to life 
• Use feedback and data to iterate, improve, and adapt our learning offerings 
• Develop and Deliver New Content 
• Manage the roadmap for developing new curriculum content, including planning, drafting, testing, and refining as needed 
• Collaborate with subject matter experts and stakeholders to co-develop relevant materials 
• Deliver and facilitate trainings, pilot new programs and iterate based on feedback and data 
• Manage and Operationalize Competency Frameworks 
• Maintain and evolve our competency frameworks to make sure they are clear and relevant  
• Integrate competencies into learning journeys, performance management, and professional development initiatives. 
• Keep our learning resources organized and up to date 
• Organize, update, and maintain a centralized, accessible library of learning materials, templates, and resources. 
• Oversee Broader Professional Development Offerings 
• Design and coordinate offerings such as leadership coaching, technical skill-building, and other role-based development experiences. 

Qualifications
Required skills and qualifications: 

• Instructional Design: Proven ability to create engaging, effective learning programs grounded in adult learning principles. 
• LMS Experience: Hands-on experience managing learning management systems (LMS) 
• Business Acumen: Strong ability to translate business goals into learning solutions that drive measurable impact. 
• Project Management: Highly organised with the ability to manage multiple learning initiatives, collaborators, and deadlines simultaneously. 
• Communication: Clear, concise, and compelling communicator who can engage stakeholders and learners across diverse geographies and functions. 

The ideal candidate will have the following skills and qualifications: 

• Certification in instructional design, facilitation, or learning technologies (e.g., ATD, CPTD, CIPD L&D Pathways) 
• Experience working in a global or multi-country organization 
• Familiarity with high growth and mission-driven work environments