Leasing Administrator (12-month contract) at Communicare NPC

• The Leasing Administrator position is demanding and requires an energetic, well-organized individual with strong administration skills and great initiative.

Overall, you will assist the Leasing Management Team with:

• Assist Property Manager with ensuring compliance with leasing obligations and company policy and implementing fining or warning systems when applicable.
• Assist with marketing available residential units.
• Conduct credit verification and relevant assessments of prospective customers.
• Identify suitable tenants through rigorous screening against selection criteria in compliance with company policy and within prescribed timeframes.
• Prepare and submit required lease documentation.
• Coordinate with Property Manager / Complex Manager to prepare the unit for occupation.
• Hand over tenant to property manager at entry inspection.
• Lease termination dates monitored and Portfolio Manager, Leasing Manager, Property Manager, Facilities Manager are notified of upcoming renewals.
• Notify tenant of upcoming renewal and negotiate lease renewals.
• Notify Portfolio Manager, Leasing Manager, Property Manager, and Facilities Manager of all terminations.
• Facilitate tenant relocations upon request of tenant, Property Manager or Vulamathauba.
• Complete market rental surveys.
• Monitor industry, market and competitor trends.
• Responsible for the customer experience throughout take-on process.
• Create new tenant records and update existing tenant records.
• Manage cases related to leasing on CRM.
• Resolve minor leasing complaints or direct tenants with complex complaints to the appropriate source to ensure that their problems are appropriately resolved.
• Draft leasing-related communications addressed to tenants.

Requirements
QUALIFICATIONS AND ABILITIES / SKILLS:

• Matric with a relevant tertiary qualification.
• Computer Literate (CRM, MDA, Excel, Word, PowerPoint, Outlook)
• Proficient in English, Afrikaans, or isiXhosa.
• 3 years’ experience in leasing, property administration or a property-related role.
• Working knowledge of the laws governing residential leasing
• A track record of excellent customer service
• A valid Code EB (08) driver’s license.