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Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief...
IDM Protect is currently seeking a Legal Claims Consultant to join their newly established short-term personal lines legal expenses insurance team. Working at IDM Protect means working at an accessible, people-orientated and involved legal expenses insurance service provider. We are therefore looking for a candidate with more than just legal knowledge and experience. The successful candidate must be highly efficient, energetic, motivated, ambitious, customer-focused, committed, and analytical.
Good communication skills are very important for this role, and the ability to make legal matters understandable – both in writing and verbally – to IDM Protect’s legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus, empathy, being able to effectively organise your time and claims portfolio and also to make decisions and to set priorities.
As a Legal Claims Consultant, you will be expected to give customers telephonic legal advice when needed and also to handle legal matters (claims) – ranging from civil, criminal to labour-related legal disputes – from start to finish. You will also be working very closely with IDM Protect’s panel of external attorney firms and services providers where legal matters (claims) are referred for litigation when required.
Together with your colleagues, you are always ready to assist IDM Protect’s customers by giving professional legal advice, guidance and assistance, to resolve their legal issues and to make the law accessible to everyone.
As with every position, this role also requires quite a high level of administrative skill. The role will act as the link between IDM Protect and our customers at the claims stage. This position will include registering new claims, collating all claim documents, ensuring a great customer experience and providing claim outcomes. The legal claims consultant will form part of the claims team who assists our customers during a critical phase in their client journey.
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