Job Vacancies at Intelligent Debt Management

DebtBusters is currently seeking Financial Consultant(s) who will join a team of financial advisers that offer the best advice and solutions to consumers in financial difficulty. The candidate must be highly efficient, energetic, motivated, and ambitious and display passion and commitment to helping our clients.

 Key Responsibilities:

The position will involve:

consulting to clients within the following remit:

• debt counselling and debt management
• analysing financial circumstances
• providing solutions and advice to financial problems
• assisting and advising on how better to manage monthly budgets
• managing first payments and unpaids and revenue collection
• Processing applications and collection of supporting documents

Key Requirements:

• Financial Acumen
• Excellent client service skills
• Strong understanding of the financial services industry
• DC Accreditation
• DC Registration as soon as possible

Key Competencies

• Passion
• Excellent communication skills
• High attention to detail
• Analytical
• Excellent time management
• Ability to prioritise and multitask
• High levels of honesty, accountability and integrity
• Excellent problem-solving skills
• Ability to work and thrive within a team
• Target driven

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IT Stock Controller - Cape own CBD 

• The IDM Group is looking for an IT stock controller whose primary responsibility for this position is to manage the IT assets for the company. The successful individual will be part of the IDM IT team to ensure the stock room is managed effectively and all hardware is registered and accounted for and stock levels are reported to the manager. Attention to detail and customer service is key for this role.

Responsibilities:

• Reconcile laptops; monitors; headsets and other IT equipment delivered against what was invoiced
• Record all hardware in the asset register
• Manage the stock room and ensure all items are accounted for in a weekly stock take and provide details to the manager
• Ensure all items leaving the stock room are logged and signed for by authorized IT technicians
• Ensure all items being returned to the stock room are logged and signed for
• Reconcile monthly MS Office and EMS licenses to ensure all off boarders are removed
• Perform ad hoc tasks as requested by management

Skills and experience required:

• Minimum 1 year work experience preferably in a technical administrative position
• Curious mindset with willingness to learn more and grow in the department and business
• Basic experience in MS Excel and Outlook

Key competencies

• Good administrative skills with attention to detail being critical
• Good time management skills
• Enjoys and excels at being part of a team and fostering teamwork
• Delivers exceptional customer service
• Honest, accountable and lives the IDM values
• Ability to prioritize requests and plan accordingly

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As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.
 

Key Responsibilities:

• Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
• Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
• Monitor and maintain the company's IT systems.
• Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
• Respond to and resolve IT support tickets within established SLAs.
• Participate in IT projects, upgrades, and system migrations as needed.
• Maintain accurate documentation of IT assets, configurations, and procedures.
• Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

• Minimum 1 year experience
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of hardware, software, networking, and operating systems.
• Familiarity with helpdesk and remote support tools.
• Excellent troubleshooting skills and a methodical approach to problem-solving.
• Good understanding of IT security best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

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IDM Protect is currently seeking a Legal Claims Consultant to join their newly established short-term personal lines legal expenses insurance team. Working at IDM Protect means working at an accessible, people-orientated and involved legal expenses insurance service provider. We are therefore looking for a candidate with more than just legal knowledge and experience. The successful candidate must be highly efficient, energetic, motivated, ambitious, customer-focused, committed, and analytical.

Good communication skills are very important for this role, and the ability to make legal matters understandable – both in writing and verbally – to IDM Protect’s legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus, empathy, being able to effectively organise your time and claims portfolio and also to make decisions and to set priorities.

As a Legal Claims Consultant, you will be expected to give customers telephonic legal advice when needed and also to handle legal matters (claims) – ranging from civil, criminal to labour-related legal disputes – from start to finish. You will also be working very closely with IDM Protect’s panel of external attorney firms and services providers where legal matters (claims) are referred for litigation when required.

Together with your colleagues, you are always ready to assist IDM Protect’s customers by giving professional legal advice, guidance and assistance, to resolve their legal issues and to make the law accessible to everyone.

As with every position, this role also requires quite a high level of administrative skill. The role will act as the link between IDM Protect and our customers at the claims stage. This position will include registering new claims, collating all claim documents, ensuring a great customer experience and providing claim outcomes. The legal claims consultant will form part of the claims team who assists our customers during a critical phase in their client journey.

Key Responsibilities:

• Ensure seamless claims notification of loss and hand over only where necessary to our external panel of lawyers
• Ensure timely claims and document feedback per interval to our customers
• Claims processing and administration and/or validation
• Record maintenance and filing of all claims documents (system-related) 
• Claims decision-making, based on policy and product terms and conditions
• Rendering professional legal services (legal advice and /or legal assistance) to customers in terms of the policy and product terms and conditions
• Preparing instruction files for external panel of lawyers when litigation is required
• Communicate final outcome of claim to client
• Adhere to set standards pertaining to claims turnaround times to ensure excellent client communication throughout the end-to-end claims process

Key Requirements:

• LLB Degree
• FAIS representative advantageous
• Experience in Insurance administration is desirable
• Understanding of Insurance streams: personal lines legal experience (advantageous)
• Experience in personal lines legal claims (advantageous)

Key Competencies:

• Highly organised and efficient
• Excellent time management (be able to handle claims in prescribed turnaround times)
• Attention to detail
• Able to work under pressure
• Strong verbal and written communication skills
• Hard-working and self-motivated
• Able to work independently and in a team

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Job Description:

• This role has been created in order to manage the financial aspects of three growing companies within the IDM group and will be working directly with the relevant stakeholders of these entities.

Requirements:

• CA (SA) Essential
• Financial Services audit experience is advantageous but not essential

The successful applicant must:

• Be fluent in spoken and written English
• Have strong attention to detail and accuracy
• Have a passion for numbers
• Have strong planning, organizing and time management skills
• Be able to work independently as well as be a team player
• Be able to multi-task effectively
• Have strong communication and interpersonal skills
• Be self-motivated, by taking an interest in the job, and obtaining satisfaction from the achievement of a job well done

Responsibilities:

• As Financial Analyst, you will have responsibility for financial planning, financial record-keeping, financial reporting and the management of financial risk. Within this, you will need to:
• Ensure that the companies’ Board, Management and internal users are provided with accurate and relevant financial information and insights, financial advice and financial models.
• Assist in developing profit enhancement initiatives, motivating these initiatives to more strategic levels for approval and implementing these initiatives
• Ensure that the companies’ expenditure is only committed to after applying best practice procurement principles
• Assist in negotiating commercial arrangements with partners and suppliers and concluding legal contracts to reflect these arrangements.
• Ensure that appropriate financial and operational controls are implemented in the companies to minimize potential fraud and financial loss.
• You will report directly to IDM’s Group Head of Finance but will have indirect reporting lines to IDM’s Commercial Head of Business Development, as well as the Business Heads of the three entities.