Lifestyle Manager - Scandinavian Speaking at Ten Group

Yes? Read on…

Ten is looking for a passionate, motivated, and resourceful individual to join our Lifestyle team. As a Lifestyle Manager you will be fulfilling requests for Travel, Retail, and Entertainment (concerts, sports, culture, and much more) including Restaurants, Clubs & Bars on behalf of our Scandinavian based members. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company. You will use your research and communication skills to provide personalized solution to our members request within specified time frames on a Premium level.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

• Service our members in a polite and professional way at all time

• Design requests by telephone and email in Swedish and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer

• Preparation of tailor-made quotations, confirmations and documents, administrative processing, and invoicing via the company's own accounting department

• Keep yourself up to date within all Lifestyle trends for the Nordic market

• Active sale of promotions and exclusive events

Requirements

• Fluency (both written and spoken) in Swedish and English is essential. Norwegian and Danish is a big plus

• Experience in the hotel business, e.g., as a hotel concierge, front desk or in guest relations

• You have a good knowledge of Scandinavian gastronomy and dining trends, as well as in culture and sporting events

• Energetic and motivated team player who enjoy the challenge of meeting and beating targets

• People who are passionate about delivering high quality and personalized customer service and have excellent research skills

• People who can use their initiative and creativity to best satisfy the needs of our members

• You have strong communication skills and love to provide excellent service and quality daily

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid/Remote work possibilities for the right candidates

• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.

• Lucrative Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached.

• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave

• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).

• Monthly Treats on Ten (on the tenth of each month!) (subject to COVID precautions)

• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.

• Access to lots of great travel and entertainment discounts as our clients members would!

• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.

• Amazing office vibe with a multicultural and global team.

• Safe and secure offices located in Cape Town Forshore, with off-street parking.