LMS Administrator at Discovery Limited

KEY PURPOSE

• The vacancy is for an LMS Administrator responsible for administering the LMS system and providing support to the Discovery Institute of Training. The role involves managing projects, coordinating application upgrades, and improving LMS processes. The candidate will serve as a subject matter expert, providing technical support and resolving functionality issues.

KEY OUTPUTS

• All work must be done accurately, comprehensively and to an acceptable quality.
• Management: Oversee and manage LMS projects, coordinating with technical staff and vendors to ensure timely upgrades and improvements.
• Technical Know-How: Provide expert-level administration and support for the LMS, resolving functionality issues and maintaining vendor relationships.
• Reporting and Analytics: Generate, analyse, and present LMS data, ensuring data quality and developing more efficient processes.
• Stakeholder Support: Offer advanced support and conflict resolution for LMS users and employees.
• Strategic Planning: Develop and implement long-term strategies for LMS growth and integration with other systems.
• Training and Development: Design and maintain user how to guides and processes to for LMS users to maximize system utilization.
• Security Management: Ensure the LMS complies with data protection regulations and manage security protocols.
• Team support: Guide junior LMS administrators, ensure consistent LMS processes and standards, facilitate knowledge-sharing, and assist in onboarding and training new team members.
• AI implementation and adoption: Explore AI features to automate tasks and enhance learner engagement.
• Engage with the Discovery GenAI Academy and stakeholders to implement tools like Copilot for process efficiency, reporting, and support.
• Monitor AI trends in learning tech and suggest improvements for the LMS roadmap.

Experience

• 2 - 3 years working experience on LMS systems
• Intermediate Microsoft Excel Skills

Education

• A tertairy education preferably a Degree or Diploma.
• Formal Project Management Diploma / Training course - added advantage
• Education, Training and Development Certificate or Advanced Certificate - added advantage

Technical Skills or Knowledge

• Familiarity with using AI-powered tools to streamline administrative tasks, track training metrics, and enhance reporting accuracy.
• Exposure to automation platforms (e.g., Power Automate) to reduce manual workload.
• Added advantage : Knowledge of data analytics tools to extract insights from LMS data and performance.

COMPETENCIES

• Conflict management skills
• Accountability
• Tolerance for stress
• Sense of urgency
• Assertive and driven
• Problem solving ability
• Good interpersonal skills
• Accuracy and attention to detail
• Applying expertise and technology
• Able to work independently and with a team
• Internally motivated
• Professionalism regarding time, costs, and deadlines
• Good knowledge of current trends, technologies, and a strong ability to apply that expertise in your work
• Intrinsic drive to want to learn more and grow within your field