Active Jobs at Discovery Limited

KEY PURPOSE

• The vacancy is for an LMS Administrator responsible for administering the LMS system and providing support to the Discovery Institute of Training. The role involves managing projects, coordinating application upgrades, and improving LMS processes. The candidate will serve as a subject matter expert, providing technical support and resolving functionality issues.

KEY OUTPUTS

• All work must be done accurately, comprehensively and to an acceptable quality.
• Management: Oversee and manage LMS projects, coordinating with technical staff and vendors to ensure timely upgrades and improvements.
• Technical Know-How: Provide expert-level administration and support for the LMS, resolving functionality issues and maintaining vendor relationships.
• Reporting and Analytics: Generate, analyse, and present LMS data, ensuring data quality and developing more efficient processes.
• Stakeholder Support: Offer advanced support and conflict resolution for LMS users and employees.
• Strategic Planning: Develop and implement long-term strategies for LMS growth and integration with other systems.
• Training and Development: Design and maintain user how to guides and processes to for LMS users to maximize system utilization.
• Security Management: Ensure the LMS complies with data protection regulations and manage security protocols.
• Team support: Guide junior LMS administrators, ensure consistent LMS processes and standards, facilitate knowledge-sharing, and assist in onboarding and training new team members.
• AI implementation and adoption: Explore AI features to automate tasks and enhance learner engagement.
• Engage with the Discovery GenAI Academy and stakeholders to implement tools like Copilot for process efficiency, reporting, and support.
• Monitor AI trends in learning tech and suggest improvements for the LMS roadmap.

Experience

• 2 - 3 years working experience on LMS systems
• Intermediate Microsoft Excel Skills

Education

• A tertairy education preferably a Degree or Diploma.
• Formal Project Management Diploma / Training course - added advantage
• Education, Training and Development Certificate or Advanced Certificate - added advantage

Technical Skills or Knowledge

• Familiarity with using AI-powered tools to streamline administrative tasks, track training metrics, and enhance reporting accuracy.
• Exposure to automation platforms (e.g., Power Automate) to reduce manual workload.
• Added advantage : Knowledge of data analytics tools to extract insights from LMS data and performance.

COMPETENCIES

• Conflict management skills
• Accountability
• Tolerance for stress
• Sense of urgency
• Assertive and driven
• Problem solving ability
• Good interpersonal skills
• Accuracy and attention to detail
• Applying expertise and technology
• Able to work independently and with a team
• Internally motivated
• Professionalism regarding time, costs, and deadlines
• Good knowledge of current trends, technologies, and a strong ability to apply that expertise in your work
• Intrinsic drive to want to learn more and grow within your field

go to method of application »

Key Purpose

• To provide indicative underwriting decisions telephonically and via e-mail.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Ensure correct risk rating is applied based on the information provided on the telephone call or via email
• Consult necessary guidelines to ensure correct risk rating is applied to potential new business
• Liaise with clients regarding risk applied or policies that are deferred / declined
• Attending to underwriting queries and escalated enquiries from brokers, Account Managers, Franchise Directors which would mostly be telephonic but may be written and emailed.
• Dealing with underwriting queries and escalated queries from brokers, Account Managers, Franchise Directors to resolution.
• Administration duties relating to underwriting

Personal Attributes and Skills

• Strong Relationships Skills.
• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information (verbal & written)
• Conflict handling
• Analytical skills
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with extreme pressure and setbacks
• Microsoft Office

Education and Experience:

Education

• Matric / Grade 12 is essential.
• 1-year experience as an Inbound Service Consultant within a Life Insurance environment
• 1 to 2 years working experience as an underwriter (Essential)
• 1-year Nursing / medical experience (advantageous)

Knowledge:

• Medical background
• VitalityLife product knowledge (basic)
• Underwriting procedures & guidelines (including medical, financial and vocational)