Loan Set Controller at Smith & Nephew

Key Performance Areas

• To ensure that loan sets are complete and correct for customer delivery.
• To ensure that deliveries take place on schedule.
• To inspect all items to ensure that they are in working condition.
• To ensure that Safety Stock levels are maintained.

Key Functions/Tasks

• Together with the Customer Services Department, ensures that all bookings made, either by a Customer or the Sales force, is executed at a very high standard, i.e.
• Sets/stock to be delivered within the required time to the Customer.
• Ensures that Loan Sets are complete, implants correspond with the required pick list/check list, and that all instruments are in working condition and complete as per the check list
• Advises the Sales force of any discrepancies with regard to Loan Sets in the office or received back from the Customer.
• Ensures that all usages are identified and verified by the Customer Services Officer.
• In conjunction with the Supervisor, co-ordinates the delivery schedule for the day, and ensures that the Field Assistants understand and execute the required tasks
• Ensures that all Loan Sets, Check Lists (Implants) are verified against the AS400/LANSA systems.
• Ensures that all Capital, Demo and Loan equipment is controlled, monitored and issued on LANSA.
• Ensures that all Capital items on loan are accompanied by a Loan Agreement form, which must be signed by the Customer.
• Demo Trolley bookings must be co-ordinated between the CSO, the Sales Manager and the incumbent.
• Ensures that all Capital, Demo, Loan items are in working condition, and inspected on a regular basis, in conjunction with the S&N Clinical Engineer
• Co-ordinates all repairs (Endo) being done, and checks with the CSO that the repairs are recovered and invoiced.
• Together with the Operations Manager and Team Leader, ensures that all stock on the shelf corresponds with what is on the AS400 system.  Discrepancies must be investigated and reported to the Operations Manager.
• Plans and receives Inter-Depot transfers, ensures that Safety Stock levels are maintained, and that timeous ordering of stock  occurs.  Picks, issues and confirms all Inventory transactions on LANSA.
• Assists with stock takes when required.
• Assists with deliveries / collections when required.
• Works on a shift basis.
• Ensures that the working environment is safe at all times, neat, clean and risk-free.
• Maintains company vehicles.
• People Contact (internal and external, type of contact – e.g. giving information, dealing with queries, obtaining information)

Internal

• Operations Manager
• Team Leader
• Field Assistants
• Customer Service Officers
• Colleagues in other depots
• External

Customers
Minimum Entry Requirements

Education

• Matriculation
• Studying towards a certificate/diploma in Transport or Supply Chain Management
• Valid driver’s licence, with no endorsements

Experience

• 4 years’ experience in a computerized stores environment, preferably in a related medical industry
• Computer literate, and knowledge of ERP systems
• Competencies Required (e.g. leadership skills, attention to detail, managing conflict, team work)
• Energetic, able to work with minimum of supervision
• Meticulous attention to detail
• Anticipates and is responsive to customer needs
• Communicates clearly and effectively
• Is personable
• Strong administrative and personal organizational skills
• Demonstrates integrity, acts ethically and honestly
• Demonstrates confidence
• Strong teamwork ability

Compliance

• Follows all company procedures in this regard and completes all training on time
• Reports any known or suspected breaches
• Complies with local and international regulations in this regard

Health Safety & Environment

• Follows all company procedures in this regard and completes all training on time
• Reports any known or suspected breaches

Good Manufacturing/Distribution Practice

• Follows all company procedures in this regard and completes all training on time
• Reports any known or suspected breaches
• Complies with all GMDP as relevant to the job description

Quality Assurance and Regulatory Affairs

• Follows all company standard operating procedures in this regard
• Completes all training on time
• reports any breaches immediately
• Product Complaints – Reports within 24 hours of becoming aware of complaint
• Where applicable seeks the appropriate approvals from the local QA/RA Department
• Follows and complies with all applicable legislation
• of a rapidly changing market, gaining a better understanding of the in-country dynamics, and sales opportunity