Logistics and Delivery Services Manager - Bryanston at Nestle

Position Summary

Ensure proper delivery services offer according to local customers’ expectations and in line with Nespresso international standards and guidelines. Drive innovative and sustainable Operations solutions, in order to deliver distinct competitive advantage for Nespresso and the Customer. Manage B2B and B2C third party transportation providers.

A day in the life of a Nespresso Logistics and Delivery Services Manager

• Develop operational excellence in Physical Logistics Management
• Define strategy with Supply Chain Manager and CCS for optimum warehouse network within Market / Region.
• Set adequate measures and respective target values for service and cost to effectively monitor the 3PL’s performance by:
• Liaising with TQM department to ensure that all aspects of warehouse operation are compliant with Safety, Health & Environment, Quality guidelines.
• Manage relationship with logistics providers taking insight from Nespresso Sales departments.
• Ensure that consistent LRP (Logistics Resources Plan) is constructed, through collaboration with DSP team, in order to ensure zero backlog and that is regularly supplied to 3PL provider.
• Lead RFQ with potential distribution suppliers; Select optimal 3PL provider and to actively manage the contract.
• Ensure that there is documented BCP (Business Continuity Plan) for the logistics operation, that is tested on a yearly basis.
• Ensure collaboration with internal customers / other functional departments (customer service, transport, DC, factories, HQ) and between 3PL providers for a quick reaction to urgencies or issues.
• Influence other stakeholders in Supply Chain and within Market by proactively providing information to continuously improve service and cost, and to avoid bad goods.
• Define key performance indicator, monitor, and benchmark performance with similar Nespresso Markets & eCommerce industry.
• Liaise with Technical & Quality Department to ensure all aspects of our distribution operations are compliant with Food Safety, Environment, Quality & Safety related policies.
• Ensure compliance with Nestlé Corporate Business Principles and Supply Chain & Procurement Policies.
• Ensure compliance with the Nestlé Policy on conditions of work & employment and all HR policies.
• Ensure management of budget for 3PL services.
• Propose cost saving project to department based on spend & market analysis ensuring adequate level of service.
• Give transparency on the cost of warehousing, custom clearance, and delivery services.
• Manage, report and comment regularly (weekly/monthly) the business KPI’s on delivery, logistics activities, action plans and cost. Report relevant KPI to the Nespresso Organisation

What will make you successful.

• Completed Degree or Diploma in Logistics, Supply Chain or similar.
• At least 5-8 years of professional experience in logistics and distribution operations and Direct-to-Consumer business model (logistics, distribution) at Management level
• Has worked/ been exposed to collaborative business development projects in logistics and distribution.
• Has been using ERP and WMS systems for logistics and distribution processes and decision support. Microsoft Dynamics experience advantageous.
• Has successfully managed relationship with external providers for warehousing, equipment and/or transport
• eCommerce experience
• Fluent in English with strong communication skills
• Customer Oriented
• Analytical skills