Mail Room Supervisor at U.S. Embassy South Africa

Duties

• Under the supervision of the Information Programs Center, manages all unclassified pouch and diplomatic mail operations at the mailroom, directly supervising and rating the Mailroom Team Lead and indirectly supervising four (4) Mail Clerks who support all mailroom functions.
• Serves as primary local liaison with airport authorities, and mail handling contractors.
• Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch.
• Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing local and unclassified diplomatic pouches.
• Maintains all required paperwork.
• Ensures all security standards are met for proper storage and handling of DPM registered, certified and pouch material.
• Provides guidance to all offices authorized to use pouch services.
• Tracks and is accountable for all funds issued to the mailroom.
• Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  Minimum of two (2) years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one year of supervisory or team lead experience are required.

Education Requirements:

• Mandatory: Successful completion of secondary school.

Evaluations:

• LANGUAGE:  English (fluent) is required.  (This may be tested)