Manager - Artificial Intelligence Specialist Demand Management Commercial at MTN

Responsibilities

Key Activities & Responsibilities

• Develop and implement a structured AI demand management process for commercial segment by defining use case evaluation criteria, prioritization frameworks, and governance mechanisms to ensure alignment with business goals
• Lead the demand management process, collaborating with cross-functional teams to gather and define AI solution requirements, ensuring that business needs are effectively translated into actionable AI projects
• Develop compelling business cases for AI initiatives, providing insights on potential ROI, market fit, and long-term value, assessing commercial feasibility and viability of AI-driven projects
• Manage the forecasting of AI demand, providing visibility into upcoming needs and ensuring the AI team is equipped with the necessary resources and capabilities to meet future demand
• Drive the AI solutions portfolio for commercial segment, ensuring that high-priority commercial demands are addressed in a timely manner
• Provide guidance to relevant AI solution design and architecture teams to ensure that AI solutions being developed meet customer needs, align with market trends, and are commercially viable
• Collaborate with IT and SWCOE teams to ensure AI solutions are scalable and can be deployed efficiently across diverse customer base in alignment with overall organizational goals
• Establish and monitor KPIs for demand management, ensuring that AI initiatives meet commercial objectives and deliver value to the business
• Identify and manage risks related to demand fulfillment, including resource constraints, changing business requirements, and potential delays, providing solutions to mitigate issues and ensure smooth delivery
• Continuously assess and improve the demand management process, identifying areas for operational efficiency, reducing bottlenecks, and ensuring that AI solutions are delivered in alignment with business timelines
• Partner with finance team to manage the budgeting process for AI-driven initiatives, ensuring efficient use of resources and achieving project financial targets
• Regularly report on demand management activities to AI COE Lead, senior leadership, providing updates on the status of AI projects, upcoming opportunities, and demand trends
• Conduct market research and competitive analysis to identify trends and opportunities for AI solutions within the telecom industry
• Ensure continuous improvement of AI solutions by gathering feedback, analyzing performance data, and refining AI implementations

Qualifications

Education:

• Bachelor’s degree in Business Administration, Computer Science, Data Science or a related field
• Relevant certifications in AI/ML. Data Analytics (preferred)

Experience:

• 4+ years of experience in demand management for commercial operations for AI solution design and deployment in a telecom, tech, or data-driven environment
• Proven experience in managing the demand pipeline for technology, AI, or data-driven projects
• Demonstrated experience in forecasting demand, managing project portfolios, and ensuring the successful delivery of business-driven AI solutions
• Experience working with technical and commercial teams with a strong understanding of how AI and commercial functions intersect

​​​​​​​Skills:

• Strong understanding of telecom commercial operations and AI-driven transformation
• Prioritize and manage multiple AI projects efficiently
• Business case development and ROI modeling for AI investments
• Strong communication and presentation skills for senior leadership
• Experience with CRM, AI-driven marketing tools, and customer engagement platforms
• Stakeholder Management & Cross-functional collaboration