Oversee the implementation of operational, Annual Performance Plan (APP), Management, Board and Chamber Committee decisions
- Analyse qualitative and quantitative data required to inform strategic QA plans within the organization as well as outside
- Develop the QA department strategic, business, APP, operational plans and budget
- Compile and implement QA strategy, implementation plan and budget
- Manage QA budget
- Report on QA projects, and activities
- Manage, monitor, control and evaluate QA department implementation plans
- Analyse the SETA 5-year APP, internal and external audit reports, Board and Chamber Committee decisions to develop an operational plan.
- Analyse management reports, board minutes and chamber committee meeting minutes for the purposes of implementation and compliance.
- Ensure the implementation of decisions.
- Participate in the implementation & review of the SETA strategic and operational plans including the annual performance plan (APP)
- Prepare terms of reference for goods and services required by QA department and ensure all invoices are submitted for payment
- Assist the CEO in the compilation of the Annual report
- Manage Annual DHET statistical and compliance reporting
- Ensure compliance with laws, regulations and policies and procedures.
- Support and participate in financial and performance audits.
- Answer calls professionally and direct calls accurately the first time around.
Manage QA policies, processes and best-practices
- Participate in and contribute to monitoring and reporting of special projects, task teams and committee outcomes
- Develop and review QA policies, guidelines, procedures and processes.
- Forster and monitor policy compliance by QA department.
- Draft QA SOPs in line with FBS requirements
- Liaise with internal and external auditors in line with FBS requirements.
- Ensure implementation of audits recommendations
- Participate in the development of strategic operation risks and fraud risk register.
- Implement control improvement plans in line agreed timelines as indicated in the risk registers
Lead, oversee and control QA systems and databases functioning and effectiveness
- Design, implement, monitor, and update a Quality Management System for QA
- Monitor and ensure integrity of QA databases
- Monitor the maintenance a leaner management system
- Monitor the compatibility and compliance in terms of National Record Database (NLRD) administered by SAQA
- Oversee the assessment and approval of QA systems capability enhancement needs
- Lead the implementation of QA policies, guidelines, procedures and processes.
Manage QA stakeholder relations and capacity building
- Ensure continuous compliance to relevant Acts and stakeholders in the SETA/ DHET as well as Quality assuring bodies
- Engage and build SETA/Stakeholder relationships to establish, maintain and oversee QA strategic partnerships and relations
- Evaluate, approve and drive QA promotion, capacity building and advocacy campaigns
- Monitor, assist with and ensure that QA queries are resolved timeously and request attended to.
- Resolve stakeholder escalations in line with FoodBev SETA customer service charter
Oversee Skills Development provider, assessment centers, accreditation, recommendations and approvals
- Ensure continuous quality improvement of education and training through the accreditation, monitoring, auditing and moderation of training by public and private providers and support provider development
- Undertake capacity building interventions for accreditation providers to meet QCTO and FBS accreditation requirements.
- Monitor provider site evaluations (external moderations)
- Monitor and ensure sector provider certification or recommendations
- Monitor and ensure FoodBev training provider performance and compliance
- Monitor and ensure learner completion
Manage constituent sector ETD practitioners, (assessors, moderators)
- Oversee, monitor and ensure sector assessors and moderators’ registration, including maintaining and updating the database of moderators and assessors.
- Oversee the compliance by ETD practitioners to QCTO and FBS policies and requirements
- Report on AQPs performance.
Oversee learner achievements verification, moderation and certification
- Oversee, monitor and manage learner achievement submissions and compliance checking
- Oversee, monitor and manage learner achievements and ensure that external moderation requests are attended to and prepare reports for submission and verification.
- Contribute to the updating of commitment register with extension requests and terminations
- Oversee and ensure that the required termination documents are received from the Skills Development Provider through external moderations
- Ensure that all compliant interval and exit moderations are ready for reporting and are timeously submitted to responsible departments or units for payments processing to meet 30 days payment timeline.
- Oversee learner and skills development provider complaints and appeals resolution processes.
Risk, Audit and Compliance
- Review, identify, assess, prioritise, and monitor risks within the area of responsibility, and implement appropriate controls in line with the approved Risk Register to mitigate identified risks.
- Track and resolve audit findings within the prescribed timeframes, ensuring accountability and continuous improvement.
- Ensure full compliance with relevant legislation, regulations, policies, and procedures, including the timely updating and submission of compliance tools such as the PFMA compliance checklist.
- Manage, monitor, and report on compliance with applicable regulatory frameworks monthly, highlighting key developments, gaps, and mitigation actions.
- Oversee the effective management of business and operational risks, resources, and business continuity strategies to ensure resilience and sustainability.
- Serve as the designated Risk Champion, promoting a culture of risk awareness and ensuring integration of risk management practices across departmental operations.
Financial Management
- Compile and manage the unit's annual budget, ensuring alignment with organisational priorities and strategic objectives.
- Oversee and control project budgets to prevent overspending or underspending, ensuring all expenditures are compliant with contractual terms and stakeholder agreements.
- Oversee review and submission of external moderation reports/verification reports to enable accurate and compliant grant payments.
- Assist in the cleanup and maintenance of the Commitment Register, ensuring accurate and up-to-date financial commitments are recorded.
People / Staff Management
- Guide, lead and direct staff to be able to achieve objectives set for them
- Monitor and manage staff performance within the division in compliance with the Performance Management policy and processes
- Ensure achievement of departmental goals and targets.
- Coach and mentor staff as appropriate to improve performance
- Implement sound labour practices within the approved FoodBev SETA conditions of service
- Ensure the implementation and adherence of the human resources policies, procedures and practices within the department
- Ensure that the values of FBS are understood and implemented
Reporting
- Draft monthly and quarterly reports in line with FBS standards and procedures.
- Coordinate the submission of information required for reporting purposes including ad hoc reports.
Requirements
Qualifying Criteria
- An Honours Degree in Education & Training, Social Science, Business, Development Studies, Public Administration or ETD practices or equivalent.
- Qualification as an Assessor and Moderator or equivalent
- Driver’s License
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