Oversee the implementation of operational, Annual Performance Plan (APP), Management, Board and Chamber Committee decisions
- Analyse qualitative and quantitative data required to inform strategic QA plans within the organization as well as outside
- Develop the QA department strategic, business, APP, operational plans and budget
- Compile and implement QA strategy, implementation plan and budget
- Manage QA budget
- Report on QA projects, and activities
- Manage, monitor, control and evaluate QA department implementation plans
- Analyse the SETA 5-year APP, internal and external audit reports, Board and Chamber Committee decisions to develop an operational plan.
- Analyse management reports, board minutes and chamber committee meeting minutes for the purposes of implementation and compliance.
- Ensure the implementation of decisions.
- Participate in the implementation & review of the SETA strategic and operational plans including the annual performance plan (APP)
- Prepare terms of reference for goods and services required by QA department and ensure all invoices are submitted for payment
- Assist the CEO in the compilation of the Annual report
- Manage Annual DHET statistical and compliance reporting
- Ensure compliance with laws, regulations and policies and procedures.
- Support and participate in financial and performance audits.
- Answer calls professionally and direct calls accurately the first time around.
Manage QA policies, processes and best-practices
- Participate in and contribute to monitoring and reporting of special projects, task teams and committee outcomes
- Develop and review QA policies, guidelines, procedures and processes.
- Forster and monitor policy compliance by QA department.
- Draft QA SOPs in line with FBS requirements
- Liaise with internal and external auditors in line with FBS requirements.
- Ensure implementation of audits recommendations
- Participate in the development of strategic operation risks and fraud risk register.
- Implement control improvement plans in line agreed timelines as indicated in the risk registers
Lead, oversee and control QA systems and databases functioning and effectiveness
- Design, implement, monitor, and update a Quality Management System for QA
- Monitor and ensure integrity of QA databases
- Monitor the maintenance a leaner management system
- Monitor the compatibility and compliance in terms of National Record Database (NLRD) administered by SAQA
- Oversee the assessment and approval of QA systems capability enhancement needs
- Lead the implementation of QA policies, guidelines, procedures and processes.
Manage QA stakeholder relations and capacity building
- Ensure continuous compliance to relevant Acts and stakeholders in the SETA/ DHET as well as Quality assuring bodies
- Engage and build SETA/Stakeholder relationships to establish, maintain and oversee QA strategic partnerships and relations
- Evaluate, approve and drive QA promotion, capacity building and advocacy campaigns
- Monitor, assist with and ensure that QA queries are resolved timeously and request attended to.
- Resolve stakeholder escalations in line with FoodBev SETA customer service charter
Oversee Skills Development provider, assessment centers, accreditation, recommendations and approvals
- Ensure continuous quality improvement of education and training through the accreditation, monitoring, auditing and moderation of training by public and private providers and support provider development
- Undertake capacity building interventions for accreditation providers to meet QCTO and FBS accreditation requirements.
- Monitor provider site evaluations (external moderations)
- Monitor and ensure sector provider certification or recommendations
- Monitor and ensure FoodBev training provider performance and compliance
- Monitor and ensure learner completion
Manage constituent sector ETD practitioners, (assessors, moderators)
- Oversee, monitor and ensure sector assessors and moderators’ registration, including maintaining and updating the database of moderators and assessors.
- Oversee the compliance by ETD practitioners to QCTO and FBS policies and requirements
- Report on AQPs performance.
Oversee learner achievements verification, moderation and certification
- Oversee, monitor and manage learner achievement submissions and compliance checking
- Oversee, monitor and manage learner achievements and ensure that external moderation requests are attended to and prepare reports for submission and verification.
- Contribute to the updating of commitment register with extension requests and terminations
- Oversee and ensure that the required termination documents are received from the Skills Development Provider through external moderations
- Ensure that all compliant interval and exit moderations are ready for reporting and are timeously submitted to responsible departments or units for payments processing to meet 30 days payment timeline.
- Oversee learner and skills development provider complaints and appeals resolution processes.
Risk, Audit and Compliance
- Review, identify, assess, prioritise, and monitor risks within the area of responsibility, and implement appropriate controls in line with the approved Risk Register to mitigate identified risks.
- Track and resolve audit findings within the prescribed timeframes, ensuring accountability and continuous improvement.
- Ensure full compliance with relevant legislation, regulations, policies, and procedures, including the timely updating and submission of compliance tools such as the PFMA compliance checklist.
- Manage, monitor, and report on compliance with applicable regulatory frameworks monthly, highlighting key developments, gaps, and mitigation actions.
- Oversee the effective management of business and operational risks, resources, and business continuity strategies to ensure resilience and sustainability.
- Serve as the designated Risk Champion, promoting a culture of risk awareness and ensuring integration of risk management practices across departmental operations.
Financial Management
- Compile and manage the unit's annual budget, ensuring alignment with organisational priorities and strategic objectives.
- Oversee and control project budgets to prevent overspending or underspending, ensuring all expenditures are compliant with contractual terms and stakeholder agreements.
- Oversee review and submission of external moderation reports/verification reports to enable accurate and compliant grant payments.
- Assist in the cleanup and maintenance of the Commitment Register, ensuring accurate and up-to-date financial commitments are recorded.
People / Staff Management
- Guide, lead and direct staff to be able to achieve objectives set for them
- Monitor and manage staff performance within the division in compliance with the Performance Management policy and processes
- Ensure achievement of departmental goals and targets.
- Coach and mentor staff as appropriate to improve performance
- Implement sound labour practices within the approved FoodBev SETA conditions of service
- Ensure the implementation and adherence of the human resources policies, procedures and practices within the department
- Ensure that the values of FBS are understood and implemented
Reporting
- Draft monthly and quarterly reports in line with FBS standards and procedures.
- Coordinate the submission of information required for reporting purposes including ad hoc reports.
Requirements
Qualifying Criteria
- An Honours Degree in Education & Training, Social Science, Business, Development Studies, Public Administration or ETD practices or equivalent.
- Qualification as an Assessor and Moderator or equivalent
- Driver’s License
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Management of the Learning programme
- Manage the administration process of Mandatory Grants, Discretionary Grants, and special projects.
- Build stakeholder capacity by providing guidance on grant funding criteria and requirements.
- Manage the approval and contracting processes for grant allocations, ensuring alignment with relevant policies.
- Ensure compliance with contractual obligations between the FoodBev Manufacturing SETA and stakeholders.
- Manage learner registration and completion processes across departmental functions, ensuring audit and reporting documentation is accurate and up to date.
- Monitor implementation of learning programmes by checking whether activities and milestones are achieved through the implementation plan and that there is compliance to FBS’s requirements.
- Verify the accuracy and completeness of data captured in the Management Information System (MIS).
- Ensure grant payments are contractually aligned and processed timeously to support effective delivery of learning programmes.
- Compile monthly and quarterly performance reports for approval by the Senior Manager.
- Monitor implementation of learning programmes, ensuring milestones are achieved and compliance with FoodBev SETA (FBS) standards is maintained.
- Prepare audit evidence and respond to audit findings related to learning programmes.
- Deliver timely and accurate services to stakeholders.
- Provide ad hoc reports on learning programmes as requested by external stakeholders.
- Implement and maintain systems for tracking, storing, and securing programme records.
Discretionary Grant / Mandatory Grant Applications
- Review the Grant Funding Policy annually and submit for approval.
- Develop and implement Standard Operating Procedures (SOPs) for learning programmes, in line with Grant Regulations and DHET requirements.
- Draft and issue notices regarding the opening of grant funding windows; communicate the availability of grants to stakeholders, where applicable.
- Conduct capacity-building workshops to outline criteria and requirements for grant applications.
- Manage and oversee the performance of service providers responsible for evaluating grant applications, where applicable.
- Participate in grant evaluation committees as the FoodBev SETA grant funding policy and procedures
- Oversee the administration of learning programme grant applications submitted by stakeholders and facilitate their revie and approval by relevant committees.
- Manage the contracting process for grant allocations and ensure commitments are recorded in the Commitment Register (CR).
- Verify and process payment packs prior to submission for final approval by the Senior Manager.
- Oversee follow-ups with companies to ensure timely creation and approval of grant claims.
- Ensure payments for compliant deliverables are processed and released within 30 days.
- Manage learner terminations and facilitate grant recovery for those who discontinue their programmes.
- Confirm with the Senior Manager that learning programme development initiatives are aligned with the Sector Skills Plan (SSP) and national strategic priorities before proceeding with design and implementation.
- Report quarterly to the Senior Manager on progress toward annual performance targets and strategic objectives.
- Report to the Manager on the achievement of learning programme objectives.
- Develop and implement learner enrolment forms/templates in accordance with Grant Regulations and DHET requirements.
Special Projects
- Support the Senior Manager in the development and implementation of the organisation’s special projects strategy.
- Implement special project processes and procedures in accordance with the Grant Funding Policy.
- Oversee the implementation of special projects, ensuring alignment with organisational planning, the SETA funding model, and the Commitment Register.
- Conduct quality assurance and prepare reports on all approved special projects.
- Ensure effective management and administration of partnerships and special projects in compliance with SETA policies and signed Memoranda of Agreement (MoAs), in consultation with the Senior Manager.
- Monitor project progress through monthly meetings with the Senior Manager and project teams, providing updates on achievements and mitigated risks.
Preparation of Reports
- Assist and provide inputs in the development of the Strategic Plan, Annual Performance Plan and Operational plan and ensuring progress against the approved annual targets
- Compile monthly and quarterly reports on learning programme for approval by Senior Manager.
- Provides reasons to Senior Manager for non-achievement or over-achievement of the Annual Performance Plan targets.
Operations Management and Statutory Compliance
- Contribute to the formulation and refinement of the Business Unit’s Operational Plans and performance targets, ensuring alignment with the overarching FBS Strategic Plan and institutional priorities.
- Participate in the development, standardisation, and implementation of departmental processes and procedures in strict accordance with applicable legislative frameworks, regulatory requirements, and sectoral mandates.
- Provide strategic oversight of external stakeholder engagement activities within the department, ensuring sustained collaboration, service delivery excellence, and compliance with contractual obligations.
- Direct and monitor the establishment, implementation, and continuous improvement of internal Service Level Agreements (SLAs), ensuring clarity of expectations, accountability, and performance metrics across interdepartmental functions.
- Ensure robust departmental compliance with all relevant legislation, regulatory instruments, audit findings, and internal governance frameworks, including FBS policies, standard operating procedures, and risk mitigation protocols.
- Uphold and actively promote adherence to statutory prescripts, the Code of Conduct, and institutional ethical standards; ensure the systematic application and continuous enhancement of standardised quality assurance practices and procedural benchmarks.
- Execute any additional, relevant tasks and responsibilities delegated by executive leadership, ensuring responsiveness, agility, and alignment with organisational goals.
Risk, Compliance, and Audit Management
- Review, identify, assess, prioritise, and monitor risks within the area of responsibility, and implement appropriate controls in line with the approved Risk Register to mitigate identified risks.
- Track and resolve audit findings within the prescribed timeframes, ensuring accountability and continuous improvement.
- Ensure full compliance with relevant legislation, regulations, policies, and procedures, including the timely updating and submission of compliance tools such as the PFMA compliance checklist.
- Manage, monitor, and report on compliance with applicable regulatory frameworks on a monthly basis, highlighting key developments, gaps, and mitigation actions.
- Oversee the effective management of business and operational risks, resources, and business continuity strategies to ensure resilience and sustainability.
- Serve as the designated Risk Champion, promoting a culture of risk awareness and ensuring integration of risk management practices across departmental operations.
Financial Management
- Compile and manage the unit's annual budget, ensuring alignment with organisational priorities and strategic objectives.
- Oversee and control project budgets to prevent overspending or underspending, ensuring all expenditures are compliant with contractual terms and stakeholder agreements
- Review grant payment requests to ensure accuracy, timeliness, and compliance with organisational policies and payment terms.
- Assist in the cleanup and maintenance of the Commitment Register, ensuring accurate and up- to-date financial commitments are recorded.
People / Staff Management
- Provide leadership, direction, and guidance to staff to ensure the successful achievement of individual and departmental objectives.
- Monitor and manage staff performance in line with the organisation’s Performance Management Policy and processes.
- Drive the achievement of departmental goals and performance targets through effective planning and team collaboration.
- Coach and mentor team members to enhance skills, address performance gaps, and support professional growth.
- Apply sound labour practices in accordance with the approved FBS Conditions of Service.
- Ensure consistent implementation and compliance with Human Resources policies, procedures, and best practices within the department.
- Promote and embed FBS values across all team activities and interactions.
Requirements
Qualifying Criteria
- A Degree in Business Administration or equivalent to the field of study.
- An Honors Degree or equivalent in the relevant field of study will be an added advantage.
- 5 years’ experience working within a Public Sector environment of which 3 years should be at a Coordinator/Specialist/Supervisory level.
- Experience in the SETA environment will be an added advantage